Senior Email & SMS Retention Strategist - DTC Ecommerce (US-based / Remote)
Senior Ecommerce Marketing role at Paired. Remote, Colombia · full-time.
Growth Roles summary, based on the employer's posting.
What you'll do
- Set retention plans across email and SMS for every client account
- Lead weekly client conversations and serve as the senior strategic voice
- Guide project managers, copywriters, and designers toward consistent execution
- Assess performance reports and choose the next strategic adjustments
- Coordinate internal meetings and identify capacity or hiring needs
What you bring
- Senior-level experience developing email and SMS retention programs, preferably in an agency
- Strong client presentation skills and the ability to lead a room
- Experience managing, coaching, and teaching others beyond hands-on execution
- Creative flexibility when client priorities change
- Interest in helping shape the company with senior leadership
Who this fits
You’ll fit a leadership role that combines client strategy, team direction, quality oversight, and reporting rather than execution alone. The work suits someone adaptable who can manage shifting client needs and wants to influence the agency’s growth. This is a full-time remote role for someone based in Latin America, supporting a US company
From the employer
Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located.
About the role
You will be joining a fast growing US based retention marketing agency that runs email and SMS programs for ecommerce brands. This is a leadership seat. Strategy and operations have been handled at the founder level until now, and the company is bringing in a senior strategist to take full ownership of it.
What you'll do
- Own the overarching retention strategy for each client account, email and SMS
- Run weekly client calls and be the senior voice in the room
- Direct project managers, copywriters and designers, and make sure execution matches the strategy
- Review results and reporting, then decide what changes next
- Run internal team meetings and keep the team aligned
- Spot capacity gaps and flag hiring needs as the agency scales
Day to day shifts with client needs, but most of your time goes to strategy, quality control on PM execution, and reporting.
Requirements
- Senior experience building email and SMS retention strategy, agency side preferred
- Someone who presents well and can hold a room on a client call
- Ability to manage, coach and teach, not just execute
- Creative and adaptable, comfortable when priorities move
- Someone who wants to help steer the company alongside senior leadership
Details
- Full-time, 100% remote
- Latin America based
Benefits
- Remote Working for US Company
- Exposure to new technology & trend
- Competitive Salary
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