Retention Strategist for Marketing Agency (US-Based, Remote)
Paired Open · verified Oct 25, 2026 At a glance
Mid-level General Marketing role at Paired. Remote, Mexico · full-time.
Pay not stated General Marketing salary
growthroles summary, based on the employer's posting.
What you'll do
- Serve as the main contact for clients and keep those relationships on track
- Resolve client problems and guide them through technical questions
- Put retention and email marketing plans into action
- Work within a pod and meet its monthly performance goals
What you bring
- Hands-on experience using Klaviyo is essential
- You have worked in retention or email marketing and are familiar with Shopify
- You can communicate fluently and professionally in English with clients
- You bring enough technical skill to contribute from the outset
Who this fits
This role suits a hands-on retention marketer who can manage client conversations as well as execute campaigns. You need strong overlap with US working hours; candidates in Latin America or South Africa are preferred.
From the employer
Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located.
Our client is a Klaviyo Master Elite retention and lifecycle marketing agency for DTC/ecommerce brands. Founded by Joshua Chin in 2017, the agency has grown to 80+ team members and served 500+ clients, generating $400M+ in attributable revenue through email, SMS, and push notification campaigns. They are also partners with HubSpot, Mailchimp, Shopify, Postscript, and Tapcart. HQ in Singapore with an office in Sydney, Australia. Clutch Top 15 Email Marketing Company (2026). Website: https://chronos.agency
Responsibilities
- Manage client relationships and serve as primary point of contact
- Troubleshoot client issues and provide technical guidance
- Execute retention/email marketing strategies
- Work within pod-based team structure, hitting monthly performance targets
Requirements
- Hands-on Klaviyo experience (non-negotiable)
- Shopify platform familiarity
- Retention/email marketing background
- Ability to hit the ground running — technical proficiency essential, not just strategic
- Fluent English (accent acceptable; professional, client-facing communication standard required)
- Latin America or South Africa preferred
- Must have strong US timezone overlap
Benefits
- Fully remote.
- Competitive Salary
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