Customer Success Manager
At a glance
Mid-level Customer Success role at OuterSignal. Remote, United States · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Coordinate new brand launches by preparing kickoffs, organizing materials, and getting customers activated smoothly
- Run platform walkthroughs and training sessions that help brand teams adopt the product
- Watch usage across assigned accounts, then flag emerging risks and promising opportunities
- Answer customer questions, troubleshoot issues, and route escalations as the initial support contact
- Capture recurring customer feedback and share product insights with the team
What you bring
- Two to four years in customer success, account management, agency services, or another customer-facing role
- A real interest in eCommerce, DTC brands, or marketing technology
- Clear written and verbal communication, with reliable follow-through across customer work
- Strong organization and attention to detail while handling several accounts at once
- Curiosity, receptiveness to coaching, and comfort starting work amid ambiguity
Who this fits
You’ll suit a remote, United States-based role for someone building customer success experience while working closely with a founding team. The work favors an organized, clear communicator who wants early ownership and can learn eCommerce, DTC operations, and martech quickly.
From the employer
About OuterSignal
We are building the customer intelligence layer for commerce. Brands know when an order comes in, but they only see ~5% of the real story. We show them the other 95%: not just who bought, but who that person is - the execs, influencers, journalists, retail buyers, investors, and everyday customers who become a brand’s best evangelists. Our platform enriches every order in real time with professional + personal signals, unlocks personas, and powers everything from surprise-and-delight outreach to smarter email flows, analytics, and BD leads. We're a small, high-performing team building the category-defining platform for e-commerce customer intelligence, backed by a world-class investor base.
The Opportunity
We're looking for a curious, motivated Customer Success Manager to help our growing brand base get real value out of OuterSignal. This is a ground-floor role on a fast-moving team — you'll work closely with experienced colleagues to onboard new customers, support day-to-day success operations, and help brands turn data into action. It's a great fit for someone who's eager to learn the craft of customer success in a high-growth environment, and who wants real ownership early in their career.
What You’ll Do
Support new brand onboardings — help coordinate kickoffs, prepare materials, and ensure customers get activated quickly and smoothly
Assist in developing playbooks — contribute to the library of use cases and best practices that help brands win with OuterSignal
Help brands with setup and training — lead working sessions with brand teams to walk through the platform and drive adoption
Monitor account health — track usage across your book of accounts and flag risks or opportunities to the team
Handle customer support — serve as a first point of contact for questions, troubleshooting, and escalations
Help surface product insights — document customer feedback and share patterns with the team to inform the product roadmap
Learn the business — develop a deep understanding of eCommerce, DTC brand operations, and martech so you can speak credibly to customers
What We're Looking For
2-4 years of experience in customer success, account management, agency client services, or a related customer-facing role
Genuine interest in eCommerce, DTC brands, or marketing technology
Exposure to tools like Klaviyo, Meta Ads Manager, Gorgias, or similar martech is a plus — but not required
Strong communicator, both written and verbal — you can explain things clearly and follow through consistently
Organized and detail-oriented — you can manage multiple customers at once without things falling through the cracks
Curious and coachable — you ask good questions, take feedback well, and want to grow fast
Comfortable in ambiguity — you don't need everything figured out to get started
What We Offer
Impact: Join at the ground floor where your work directly influences company trajectory
Growth: Rapid company growth creates exceptional learning and advancement opportunities — this role is designed to grow with you
Flexibility: Remote-first culture with autonomy over your work
Team: Work directly alongside the founding team
Mission: Revolutionizing the way brands understand and market to their customers
How to Apply
Submit your resume along with responses to the application questions. We review applications on a rolling basis and will reach out to qualified candidates to discuss potential opportunities.
OuterSignal is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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