Account Manager
At a glance
Mid-level Account Management role at OrderYOYO. Amsterdam.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Manage a group of priority restaurant partners, helping them grow orders through their apps and websites
- Check in with partners regularly, then pass their feedback to product and commercial teams
- Use CRM dashboards to identify weak performance and recommend support or products that could help
- Introduce partners to marketing packages, ePOS and Self-Service Kiosks, while finding opportunities to expand existing sales
- Watch for early signs of churn and coordinate with Onboarding, Sales and Support to protect retention
What you bring
- Account management, customer success or other client-facing commercial experience is helpful, but not required
- You can build lasting client relationships, understand how customers earn revenue and suggest ways to grow it
- You can interpret dashboard data, turn it into practical recommendations and stay organised across accounts
- You communicate confidently by phone and follow through on priorities
Who this fits
This suits a commercially minded relationship builder who is comfortable using data to guide restaurant partners and spot growth opportunities. The role is full-time and office-based in Amsterdam.
From the employer
Account Manager
Location: Amsterdam (Full time, Office Based)
We are looking for a commercially aware and relationship-driven Account Manager to join a
brand-new team looking after our most valuable restaurant partners. You will help our
restaurants grow, stay with us and get more from everything we offer.
We’re launching this team across the UK, Germany, Denmark, Sweden and the Netherlands,
with plans to expand further next year, so this is a great chance to help shape a new function
from the start!
Here’s a taste of what you’ll be doing:
• Managing a cohort of key restaurant partners
• Growing GMB within your accounts by helping partners increase orders through
their app and website.
• Running regular check-ins with your partners and gathering feedback to share with
our product and commercial teams.
• Using our CRM insights to spot where a partner’s performance could improve and
where extra support or products would help.
• Driving adoption of additional products and features, such as marketing packages,
ePOS and Self-Service Kiosks.
• Identifying upsell opportunities on our existing products and services.
• Protecting retention by spotting early signs of risk and acting before a partner
churns.
• Working closely with Onboarding, Sales and Support so partners get a joined-up
experience.
• Your success will be measured on GMV growth, retention, product adoption,
customer satisfaction and upselling.
What We Are Looking For In You
• Experience in account management, customer success or a client-facing commercial
role is preferred but not necessary. We are looking for attitude and a drive to
succeed above anything else.
• Someone who builds strong, long-term relationships and earns trust quickly.
• Commercially aware: you understand how your customers make money and how to
help them make more.
• Comfortable with data, and able to take insights from dashboards and turn them
into clear recommendations.
• Organised and proactive, able to manage accounts, prioritise well and follow
through.
• A confident communicator over the phone
Pay range and compensation package
• Basic salary €2800 p/m plus bonus
Who we are at OrderYOYO
Company culture is at the forefront of our minds creating an enjoyable, safe working
environment where employee personal expression is supported. We are one team here at
OrderYOYO and strive to help others succeed. Personal development and training plans are a
key part of your journey within OrderYOYO, helping you be the best you can be by providing
consistent and ongoing training for all aspects of the business. Our values (Passion, Action,
Compassion, One Team) are what make us who we are and will be embedded in your day-to-
day no matter what area of the business you work in.
Benefits
• Monthly Friday Socials and regular ad-hoc socials.
• Quarterly Conferences and training days.
• Employee Awards.
• Holiday buying Scheme.
• Wellness Wednesdays.
• Personal development plans and genuine career development opportunities.
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