Head of Client Success, MENA

OpenFX Open · verified Sep 25, 2026

UAE Director Customer Success

At a glance

Leadership Customer Success role at OpenFX. UAE.

Pay not stated

RoleCustomer Success

SeniorityDirector

LocationUAE

PostedSep 15, 2026 · 10d ago

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Use client trading data to find volume gains and lower-cost opportunities, then turn findings into account growth plans
Lead value reviews that show institutional clients where the platform can improve their FX flows
Build the MENA client success function, hire its team, and establish account planning and escalation routines
Carry client accounts and service requests while recruiting, coaching, and managing the regional team
Guide technical onboarding and training, coordinate fixes for trading or settlement problems, and report client health

What you bring

At least six years in client-facing work with financial services institutions
At least eight years of professional experience overall
Strong knowledge of FX markets, trading operations, and treasury processes
A history of expanding institutional relationships through analysis and actionable client insights
You are based in Dubai, can work there legally, and are willing to travel across the GCC

Who this fits

You’ll suit a player-coach role that combines carrying accounts with building and leading the MENA client success team. The work fits someone comfortable with institutional FX clients, quantitative account analysis, technical implementations, and coordination across trading and business teams. Dubai is the stated base, with work authorization and GCC travel required.

From the employer

About Us

OpenFX is on a mission to become the global backbone for cross-border FX transactions. We are building the infrastructure to power the next generation of cross-border payment systems for institutions. The team's execution has been exceptional, and we're scaling remarkably. We're backed by Accel, NFX, Accomplice, and other top-tier investors.

We seek an experienced Head of Client Success, MENA to ensure the satisfaction and retention of our institutional clients, and to build the client success team for the region. As a key member of our customer-facing team, you'll manage the overall customer experience, understand their needs, and work cross-functionally to deliver tailored solutions that drive their success.

Responsibilities & Expectations

Client Growth & Optimization

Analyze client trading data to identify opportunities for volume growth and cost savings.
Create regular reviews showcasing platform value and optimization opportunities.
Develop and execute account growth strategies based on quantitative analysis that grow transaction volume by helping customers optimize their FX flows and ensuring they manage a larger share of their trading activity through our platform.

Team Building & Leadership

Build and hire the MENA client success team, sequencing roles against regional growth.
Set the operating rhythm: account planning cadence, coverage model, and escalation paths.
Coach and develop the team, owning their performance and progression.
This is a player-coach role. For the first year you are the team, carrying accounts and handling client service requests while building the function around you.

Operational Excellence

Manage smooth client ramping processes, including technical integration and training.
Coordinate with internal teams to resolve any trading or settlement issues promptly.
Provide regular reporting on client health metrics and growth opportunities.
Collect and organize client feedback for product and service improvement.

Trading Relationship Management

Serve as the primary point of contact for institutional clients' day-to-day FX trading needs
Monitor client trading patterns, volumes, and pricing to ensure optimal execution.
Work with trading teams to understand their workflows and identify efficiency opportunities.

Must-Have Qualifications

6+ years of experience in client-facing roles with financial services institutions
8+ years of overall professional experience.
Strong understanding of FX markets, trading operations, and treasury workflows
Experience in analyzing trading data and creating actionable insights
Proven track record of growing institutional relationships
Based in Dubai, with the right to work and willingness to travel across the GCC

Nice-to-Have Qualifications

Experience with FX trading platforms or financial technology products
Understanding of API integrations and trading system workflows
Background in treasury operations or institutional trading
Familiarity with regulatory requirements for FX trading, including CBUAE, VARA and DFSA
Existing relationships across regional exchange houses, MTOs or PSPs

What Sets Great Candidates Apart

Ability to analyze trading patterns and identify optimization opportunities
Strong project management skills for coordinating complex client implementations
Experience working with both technical and business stakeholders
Track record of growing institutional relationships through data-driven insights
Holds margin under pressure rather than defaulting to discounting
Advanced fluency with AI tools, applied as a core part of how you work

What We Offer

Competitive compensation package, including equity in a high-growth company
Opportunity to work on cutting-edge technology at a very fast-paced startup
Collaborative and supportive work environment
Professional development and growth opportunities
Work with innovative technology and leading financial institutions.

We are committed to building a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.