Customer Success Specialist
At a glance
Mid-level Customer Success role at Onside. Melbourne · full-time · no salary stated · we estimate A$97,500–A$125,000 across Australia.
Onside has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Track health and usage across your SMB accounts, then contact customers early when activity starts to fall
- Build recovery plans for at-risk accounts and work to retain their revenue at renewal
- Guide customer employees and contractors in using Onside, starting in their first months
- Select training formats, including webinars and in-person site visits, for customer teams
- Coordinate with Customer Success Managers, Territory Managers, Onboarding and Support, and pass customer feedback to the right teams
What you bring
- You have worked in customer success or account management for a B2B software provider
- You can interpret account health and usage data to choose where to focus
- You have experience teaching customer teams both remotely and face to face
- You are comfortable visiting customer sites
Who this fits
This mid-level role suits someone who uses data to set priorities, speaks candidly with customers and remains steady when accounts are at risk. The job is based in Melbourne, with four days each week in the office and travel to customer sites.
From the employer
To protect the world’s food supply, ensure every customer gets enough value from Onside that they stay, grow and advocate.
Usage at one of your customers’ sites has dropped for three weeks, and the renewal is four months out. You spot it in the data and call before anyone asks.
About Onside
Onside is operational intelligence for agriculture. We give agribusinesses one record of every person, property and movement, so when a disease incursion hits or an audit lands, the answer takes seconds instead of weeks.
One platform covers biosecurity, health and safety, workforce, assets, environment and market access, and every check-in adds to a connected record of agriculture. We’re ranked 38th on the Deloitte Fast 50 (2025) and named to Forbes Asia’s 100 to Watch (2025). With 90,000+ properties mapped and 8M+ visits recorded across Australia, New Zealand and North America, our big goal is 1 billion visits.
Requirements
About the role
You’ll own revenue retention for a portfolio of SMB customers. Account health data shows you where to focus, and you decide the response. When an account starts to slip, you’ll catch it early and lead the plan to recover it, so every renewal is earned.
You’ll make sure each customer’s staff and contractors use Onside well, from the first 90 days onward. You’ll choose how to train and engage contractors, from webinars to visits on site. You’ll work with Customer Success Managers and Territory Managers, plus our Onboarding and Support teams, and make sure customer feedback reaches the people who can act on it.
You’ll bring
- B2B SaaS customer success or account management experience
- A track record of keeping customers and protecting renewals
- Comfort working from account health and usage data
- Experience training customers’ teams, in person and online
- Comfort travelling to customer sites
Who thrives here
You let the data set your priorities, and you tell a customer the honest answer early. You’re sharp and structured, and you stay steady when an account wobbles.
Benefits
The way we work
Four days a week in our Melbourne office - we’re office-first on purpose, because the best work happens in the room together. AI tools built into how we work. A connection and capability fund for genuine growth. Strong company rhythms, a fast growth trajectory, and a parental leave policy we’re genuinely proud of.
How we hire
We hire people who’ll grow with us. Along the way you’ll meet the team, complete a short practical task and a couple of interviews. We respect your time and we’ll tell you where you stand at every stage.
Join us to protect the world’s food supply.
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