Customer Success Manager - SaaS
At a glance
Manager-level Customer Success role at Onside. Richmond · full-time · no salary stated · we estimate A$97,500–A$125,000 across Australia.
Onside has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Guide a portfolio of mid-market and enterprise agribusiness customers toward the value they expect from the platform
- Agree on customer goals that match their operations and seasonal needs, then build everyday use among staff and contractors
- Use account health signals to spot risk early and step in before problems deepen
- Demonstrate customer returns ahead of renewals, and bring in the Territory Manager when an account is ready to expand
- Share customer feedback to inform the product roadmap
What you bring
- You have helped mid-market or enterprise B2B SaaS customers achieve value from their service
- You can point to customers who have renewed consistently under your care
- You have improved product use across customers with multiple sites
- You use account health and usage information to choose where to focus
Who this fits
This suits someone who takes customer outcomes seriously, raises concerns early and stays composed when an account is struggling. The role is based in Richmond and requires four office days each week in Melbourne.
From the employer
Why we're here
Protect the world's food supply. Ensure every customer gets enough value from Onside that they stay, grow and advocate.
About Onside
Onside is operational intelligence for agriculture. We give agribusinesses one record of every person, property and movement, so when a disease incursion hits or an audit lands, the answer takes seconds instead of weeks.
Our platform manages biosecurity, health and safety, workforce, assets, environment and market access, and every check-in adds to a connected record of agriculture. We're ranked 38th on the Deloitte Fast 50 (2025) and named to Forbes Asia's 100 to Watch (2025). With 90,000+ properties mapped and 8M+ visits recorded across Australia, New Zealand and North America, our big goal is 1 billion visits.
Requirements
About the role
You'll manage a portfolio of mid-market and enterprise agribusinesses and help each one realise the value of Onside. You'll set goals with them that fit their business and seasons, and help their people and contractors make Onside part of every day on site. Before each renewal, you'll show them the return.
Customers who see that value renew and recommend us, and that's the outcome you'll own. Account health shows you where to step in early. When they're ready for more, you'll include the Territory Manager to upsell. The feedback you gather will shape our roadmap.
You'll bring
- Experience helping mid-market or enterprise B2B SaaS customers realise value
- A track record of customers who renew year after year
- Experience lifting adoption across multi-site customers
- Comfort using health and usage data to set priorities
- Confidence building success plans with senior stakeholders
Who thrives here
You care whether customers succeed and give them the honest answer early. You let the data set your priorities and stay steady when an account wobbles.
Benefits
The way we work
Four days a week in our Melbourne office - we're office-first on purpose, because the best work happens in the room together. AI tools built into how we work. A connection and capability fund for genuine growth. Strong company rhythms, a fast growth trajectory, and a parental leave policy we're genuinely proud of.
How we hire
We hire people who'll grow with us. Along the way you'll meet the team, complete a short practical task and a couple of interviews. We respect your time and we'll tell you where you stand at every stage.
Join us to protect the world's food supply.
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