Customer Success Manager
At a glance
Mid-level Customer Success role at onereach. Phoenix · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Guide OneReach.ai clients through ongoing use of the OneReach platform
- Coordinate with Pod Leads to deliver client services and solutions successfully
- Own daily client relationships and act as their first point of contact
- Set solution scope, timelines, quality expectations, and required resources
- Maintain project plans and SOWs while coordinating sales, billing, support, and enablement
What you bring
- You bring empathy, strong problem solving, and critical thinking to customer situations
- You communicate persuasively when setting expectations with clients and internal teams
- You work proactively with patience, openness to feedback, and a collaborative approach
Who this fits
This role suits someone who can operate independently while staying deeply focused on customer satisfaction and adoption. You should be comfortable managing client relationships, delivery coordination, project documentation, and cross-functional follow-through.
From the employer
Partner with OneReach.ai clients to ensure their successful and ongoing use of the OneReach platform; partner with Pod Leads to ensure the successful delivery of services / solutions; own the day-to-day relationship with clients; and serve as initial point of contact.
CSMs will define the scope of our solution and services, set and manage expectations for timeline / quality; utilize OneReach resources as needed to support projects.; manage project plans, SOWs, resource requirements; engage with sales, support billing, and drive client enablement.
Success Factors
Customer satisfaction with OneReach as an organization, customer adoption, ARR growth
Key Skills
Empathy, problem solving / critical thinking, influential communication
Key Traits
Proactivity, patience, openness to feedback and collaboration, deep care for customer satisfaction, high agency / autonomy
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