Customer Experience & Market Research Manager
OGC Global Open · verified Oct 18, 2026 At a glance
Manager-level Market Research role at OGC Global. Philadelphia · full-time · no salary stated · we estimate $95,488–$141,438 across the United States.
OGC Global has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Analyze NPS and other customer experience measures to spot trends, explain their drivers and surface improvement opportunities
- Combine information from different data sources to build a clear picture of customer experience performance
- Build and maintain CX dashboards and recurring reports, checking that results are accurate and easy to interpret
- Turn analysis into clear explanations of customer experience patterns and recommendations stakeholders can act on
- Work with CX, research, analytics and business teams on measurement pilots and answers to business questions
What you bring
- Three to six years in an analyst role in customer experience, market research, consumer insights or a related area
- Hands-on experience with NPS, satisfaction surveys, customer experience measures or similar research data
- Strong Excel skills or experience using Tableau, Power BI or another listed visualization tool
- You can analyze complex data, find meaningful patterns and explain the implications clearly to stakeholders
Who this fits
This role suits an analytical researcher who can move from data analysis to clear narratives and stakeholder recommendations. You’ll work in Philadelphia, commuting to the office three to four days each week.
From the employer
OGC is a boutique research and consulting agency specializing in data driven strategy, quantitative analytics, and Customer Experience (CX) program design and optimization. We partner with some of the world’s leading organizations across Financial Services, Specialty Retail, Telecommunications, Hospitality, and Software, helping them gain a deeper understanding of their customers, translate research into actionable insights, and improve business processes and customer experiences.
One of our telecommunications clients is seeking an analytical, detail oriented Market Research Manager to join their team. In this role, you will support the analysis and measurement of customer experience, with a particular focus on NPS and other CX metrics. You will work across multiple data sources to identify trends, uncover key drivers, and translate findings into clear, actionable insights for stakeholders.
This position is ideal for a strong analytical thinker who is equally comfortable working with data and communicating what that data means. The successful candidate will be able to move beyond reporting numbers to develop clear narratives around customer experience trends, support dashboards and reporting, and work collaboratively with stakeholders to answer complex business questions. This position is based in Philadelphia 3-4 days a week.
CX & NPS Analysis: Analyze NPS and other customer experience data to identify trends, drivers, and opportunities for improvement.
Data Synthesis: Pull together data and signals from multiple sources to develop a clear understanding of customer experience performance and trends.
Reporting & Dashboards: Create, maintain, and manage CX dashboards and recurring reporting, ensuring data is accurate, relevant, and easy to interpret.
Insight Development: Translate analytical findings into clear narratives and actionable insights that explain the "why" behind customer experience trends.
Stakeholder Support: Partner with CX, Research, Analytics, and business stakeholders to understand key questions and provide data-driven answers and recommendations.
Research & Measurement: Support ongoing CX measurement initiatives and pilots as the client evolves its approach to understanding customer journeys and experiences.
Cross-Functional Collaboration: Work across teams and data sources to connect information, identify patterns, and support broader CX strategy and decision-making.
Experience: 3–6 years of experience in an analyst role within Customer Experience, Market Research, Consumer Insights, Business Analytics, or a related field.
Strong Analytical Skills: Demonstrated ability to analyze large or complex datasets, identify meaningful trends, and draw clear conclusions from data.
CX / NPS Experience: Experience working with NPS, customer satisfaction, survey data, CX metrics, or similar customer-focused measurement.
Reporting & Visualization: Strong experience with Excel and/or data visualization and dash boarding tools such as Tableau, Power BI, or similar platforms.
Data Storytelling: Ability to turn data into a compelling, easy-to-understand narrative and communicate the key implications to stakeholders.
Communication: Strong written and verbal communication skills, with confidence presenting findings and insights to cross-functional teams.
Research Knowledge: Understanding of quantitative research and survey methodologies; experience with qualitative research or journey research is a plus.
Problem Solving: Ability to work with multiple data sources, investigate unexpected findings, and independently identify the information needed to answer business questions.
Organization & Adaptability: Strong organizational skills with the ability to manage multiple priorities and adapt in a fast-paced, evolving environment.
Location: Must be able to commute in Philadelphia, PA 3-4 days a week
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