Head of Customer Success
At a glance
Leadership Customer Success role at Octiva. Asten · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Lead the global support team across deployment, training, ongoing help, and performance follow-up
- Set support processes, documentation, KPIs, budgets, hiring plans, and regional capacity as the organization grows
- Turn recurring customer problems into product changes and scalable fixes with engineering and sales
- Make sure robot service costs stay aligned with business targets while improving customer outcomes
What you bring
- A master’s degree, preferably in engineering, mechatronics, or a related technical discipline
- Experience with, or a strong connection to, horticulture or Controlled Environment Agriculture
- Fluency in spoken and written Dutch and English
- A commercially minded, detail-focused leader who communicates well across support, engineering, and commercial teams
Who this fits
You’ll suit a hands-on senior leader who enjoys helping customers, solving practical problems quickly, and building structure while the team expands internationally. The role is based in Breda or Leuven and includes leading a global support organization while reporting to the CEO.
From the employer
Head of Customer Success
Senior · Full-time · Breda or Leuven
Keep customers smiling.
Build a world-class support team.
Shape the product.
We’re looking for a Head of Customer Success to lead and scale our global support team, ensuring customers get the most from our robots in the field. You’ll be the steady, trusted point of contact from installation to long-term performance, creating a warm and confident experience every step of the way.
You’ll manage the full post-sales journey: deployment, training, support, and performance follow-up. Just as important, you’ll build the foundation for scale: defining processes, improving documentation, and sharing insights with engineering and sales.
You report directly to the CEO and are responsible for support strategy, day-to-day execution, and team growth as we expand internationally.
Your role includes following responsibilities:
1. Making Customers Happy
Ensure every customer request is handled quickly, clearly, and with care.
Proactively manage expectations to build confidence and trust.
Go the extra mile to make customers feel supported and valued.
2. Building the Organisation
Build and lead a strong global support team with clear structure and goals.
Develop documentation, KPIs, and internal processes that scale with growth.
Oversee hiring, training, budgeting, and regional capacity planning.
3. Shaping the Product
Drive product improvements through real-world customer feedback.
Ensure robot service cost aligns with business targets.
Identify recurring issues and push for structural, scalable fixes.
Your profile
Master’s degree, ideally in Engineering, Mechatronics, or a related technical field
Experience in or affinity with horticulture or Controlled Environment Agriculture (CEA): you understand the context and challenges our customers face
Being truly energized by helping others you take pride in making customers successful and enjoy the fast pace of solving real-world challenges
With your commercial mindset you understand that a happy customer is a loyal customer – you act with service and business value in mind
Detail-oriented with a pragmatic mindset, you aim high but keep things moving
A great communicator and collaborator who connects support, engineering, and commercial teams
Fluent in Dutch and English (spoken and written); other languages are a plus.
Our offer
A central, hands-on leadership role in a fast-growing robotics company with global ambition
The opportunity to shape the full customer journey from installation to long-term success
A dynamic, supportive team culture where initiative and follow-through matter
Competitive compensation and plenty of room to grow with us
Octiva is a fast-growing robotics company on a mission to help growers succeed through smart automation. Our advanced robotic systems are designed for high-performance operation in controlled environments, combining technical precision with real-world reliability. We work closely with growers, engineers, and researchers to deliver meaningful innovation that transforms agricultural efficiency and sustainability.
We’re expanding internationally and building a team of driven, collaborative professionals who want to make a real impact — not just on product performance, but on the lives and success of our customers.
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