International Logistics Specialist- Key Accounts
At a glance
Mid-level Account Management role at Ocean Network Express. Meridian · $50,000–$56,000 base.
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What you'll do
- Coordinate inbound and outbound cargo for key accounts, resolving issues that affect its movement
- Help keep high-value shipments moving to and from North America through daily operational work
- Handle customer questions, troubleshoot customs, logistics and technical issues, and share product information
- Arrange containerized international freight bookings and keep customer records current after interactions
- Build and update your working knowledge of changing products and services
What you bring
- You have zero to two-plus years of experience in a related function
- You can use G Suite or Microsoft Office
- You can prioritize competing tasks, think through problems and communicate clearly in writing and conversation
Who this fits
This role suits someone who can manage customer requests while coordinating complex cargo movements. You’ll work from the Boise office at least three days each week, with two remote days. A bachelor’s degree is preferred.
From the employer
Salary Range: $50,000.00 to $56,000.00
Location
Boise, ID;This position will follow a hybrid work-from-home/office model with at least three days in the office weekly
Role Summary
This position is responsible for the successful execution of the Boise International Logistics Service process for Key Accounts. Required to follow policies and procedures to provide an optimal level of customer service. Responsible for customer support by coordinating inbound and outbound cargo, resolving logistical challenges inbound and outbound cargo, and providing product and service information.
Additional Responsibilities
- Assist with the daily tactical processes that ensure smooth movement of high-value cargo moving to and from North America.
- Assist with customer inquiries and concerns.
- Troubleshoot and resolve complex challenges involving cargo movement including customs, logistical and technical challenges.
- Document and update customer records based on interactions.
- Develop and maintain a knowledge base of the evolving products and services.
- Create and coordinate international bookings for containerized freight
Core Required Skills and Competencies
- Ability to prioritize and multitask
- Critical thinking skills
- Positive and professional demeanor
- Ability to build rapport with clients
- Excellent written and verbal communication skills
Function Specific Skills
- Previous experience in logistics, customer service, sales, or other related fields is a plus
- Gsuite or Microsoft office experience is required.
- Customs and logistics knowledge is a plus but not required.
Required Minimum Years Experience
0 to 2+ function-related
Required Minimum Education
Bachelor’s Degree Preferred
Ocean Network Express provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
At Ocean Network Express, we strive toward high-level results for all our employees and pride ourselves on identifying opportunities for internal movement and advancement of proven talent. If you’re interested in a career in the global transportation industry and are looking for growth and advancement opportunities, we encourage you to apply. We enjoy meeting candidates who are persistent in their own professional development.
ONE NA follows a hybrid work schedule requiring employees to work 3 days in the office (i.e. Tuesday, Wednesday, Thursday) and 2 days remote each week.
Salary commensurate with experience means your pay will be directly proportional to your background, skills, and qualifications.
What we offer:
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Opportunities available with hybrid working arrangements
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Total rewards package including medical, dental, vision, life insurance, short-term and long-term disability, 401K plan
About Ocean Network Express (ONE)
Ocean Network Express (ONE) was incepted on July 7, 2017, following the liner service integrations of Kawasaki Kisen Kaisha (“K” LINE), Mitsui O.S.K. Lines (MOL) and Nippon Yusen Kaisha (NYK). The new entity functions from its global headquarters in Singapore, supported by regional headquarters in Hong Kong, Singapore, the United Kingdom, the United States, and Brazil. ONE is the world’s sixth-largest container carrier with a fleet size of approximately 1.91 million TEU. Operating more than 240 vessels, it offers an expeditious and reliable international network of over 130 services to 120 countries and beyond. ONE is a member of the Premier Alliance, a global ocean carrier consortium.
For more information, please visit www.one-line.com
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