Relationship Manager, Strategic Alliance
At a glance
Mid-level Account Management role at Ocbc. OCBC Malaysia · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Manage third-party service providers as their main bank contact and build durable working relationships
- Track mortgage applications from submission through approval, loan execution, and disbursement
- Guide agents through applications needing clarification and provide regular progress updates
- Train provider agents on bank policies, guidelines, new launches, and campaign changes
- Resolve partner escalations while coordinating with processing teams on service standards and turnaround times
What you bring
- A bachelor’s degree or diploma in business administration, finance, banking, marketing, or a related discipline
- At least two to three years in mortgage sales, business development, relationship management, or banking services
- Strong communication, negotiation, interpersonal, analytical, and problem-solving abilities
- Knowledge of mortgage offerings and credit assessment, with partner management experience considered an advantage
Who this fits
You’ll suit a relationship-focused banking role that combines partner management, mortgage application tracking, training, issue resolution, and sales-oriented service. The position is based with OCBC Malaysia in Malaysia and is a full-time manager-level role.
From the employer
WHO WE ARE:
As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.
Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.
We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.
Your Opportunity Starts Here.
This is the broad job description of the job profile. Definitive job description should be reviewed and discussed between you and your manager.
Relationship Manager, Strategic Alliance
The Relationship Manager is responsible for managing relationship with Third Party Service Providers and driving the service providers to market the bank/s mortgage products.
Relationship Manager Third-Party Service Provider is responsible for overseeing, managing, developing and maintaining strong relationships with external business partners (Service Provider). This role ensures service quality, compliance with contractual obligation, risk management and process efficiency while fostering strategic partnerships that support organisation goal.
Responsibilities:
Third Party Relationship Management
Serve as the primary point of contact for Third Party Service Providers
Build and maintain strong, professional relationship to support collaborative, long term partnership
Source for the potential Third Party Service Providers who is interested to work with the bank.
Performance Monitoring / Management:
Track and monitor submission, approval, acceptance, Letter Instruction issuance status, loan execution and disbursement status for each of the mortgage application submit by Third Party Service Providers and provide consistent status updates to Service Providers
Provide guidance and advice to agents for each of the application required further clarification from the bank.
Conduct regular performance reviews and escalate issues when necessary
Conduct Training
Conduct regular training to Service Providers agents for them to familiar with the bank policy and guidelines.
Conduct briefing to Service Providers for any changes / new implementation / campaign launch by the Consumer Secured Lending
Issue Resolution:
Act as an escalation point if any concern from the Service Providers / Agents, ensuring timely and effective resolution
Others:
Work closely with centralized processing team to ensure adhere to the service standard and turnaround time
Provide feedback from Service Provider / Agents to management (if any)
Who you are
Bachelor’s Degree or Diploma in Business Administration, Finance, Banking, Marketing or a related field.
Minimum 2-3 years’ experience in mortgage sales, business development, relationship management, or banking / financial services.
Experience in managing third party service provider / business partners is ad added advantage
Strong communication, negotiation and interpersonal skills.
Results-oriented with a strong sales and customer service mindset
Good analytical wand problem solving skills
Knowledge of mortgage products and credit assessment processes is preferred.
Who we are
As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.
Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation.
But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future.
We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.
What we offer
Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Equal opportunity. Fair employment. Selection based on ability and fit with our culture and values. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.
What we offer:
Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.
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