Functional Consultant, Client Success
At a glance
Mid-level Customer Success role at O9Solutions. Tokyo · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Resolve customer platform issues, check data loads, and validate complete workflows for usability and uptime
- Review current designs, coordinate with consultants, and address supply chain planning problems
- Own platform upgrades, patches, and hotfixes as the customer-facing contact
- Configure post-launch changes, build test cases, and track bugs through a support system
- Help train super users and end users while feeding customer insights to product and operations teams
What you bring
- At least two years using enterprise planning applications, plus database training in SQL Server or MySQL
- A bachelor's or engineering degree in computer science, engineering, or a related discipline
- Strong knowledge of demand, distribution, master planning, and S&OP concepts
- Native Japanese and business-level English, with SQL, MDX, T-SQL, or similar language skills desirable
Who this fits
This role suits a mid-level consultant who can combine customer issue resolution with supply chain planning knowledge and platform configuration. You’ll work with global users and internal development, operations, and consulting teams, with limited customer-site travel. The role is based in Tokyo and allows working from home two days a week.
From the employer
Transforming the Future of Enterprise Planning
At o9, our mission is to be the Most Value-Creating Platform for enterprises by transforming decision-making through our AI-first approach. By integrating siloed planning capabilities and capturing millions—even billions—in value leakage, we help businesses plan smarter and faster.
This not only enhances operational efficiency but also reduces waste, leading to better outcomes for both businesses and the planet. Global leaders like Google, PepsiCo, Walmart, T-Mobile, AB InBev, and Starbucks trust o9 to optimize their supply chains.
Transforming the Future of Enterprise Planning
At o9, our mission is to be the Most Value-Creating Platform for enterprises by transforming decision-making through our AI-first approach. By integrating siloed planning capabilities and capturing millions—even billions—in value leakage, we help businesses plan smarter and faster.
This not only enhances operational efficiency but also reduces waste, leading to better outcomes for both businesses and the planet. Global leaders like Google, PepsiCo, Walmart, T-Mobile, AB InBev, and Starbucks trust o9 to optimize their supply chains.
Job Title: Consultant
At o9, we invest in people. We seek talented, driven individuals to power our transformative approach. You’ll thrive in a dynamic, supportive environment, growing while making a real impact.
What you’ll do for us…
Demonstrate thorough knowledge of industry best practices, business processes, o9’s solutions, technical architecture, and value proposition.
Responsible for solution usability and uptime by resolving any customer issues in a timely fashion, ensuring accuracy of data loads and validating the e2e workflows.
Identify any design issues in the existing setup and co-ordinate with other o9 consultants to solve the business problem. Be the single point of contact for any platform level upgrade/patch/hotfix.
Configure the o9 platform based on the change requests/enhancements post go-live and deliver them to solve deep operations / supply chain problems.
Create and execute workflow and data analytics test-cases. Work on bugs/issues and track progress at resolving issues using a support tool.
Support Super User and End User training, for a global user base.
Actively help in improving internal processes and product features based on customer feedback by interfacing with the development and operations teams.
Limited travel to customer site
What you’ll have…
Experience: 2+ years of hands -on experience in any of the enterprise planning application tools and knowledge and training in databases (SQL Server, MySQL) is a MUST.
Statistical, Optimization and Simulation skills through software tools and packages like R/Java script/python is desirable.
Education: Bachelor’s/Engineering degree in Computer Science, Engineering or related field.
Skills: Statistical, Optimization and Simulation skills through software tools and packages like R/Java script/python is desirable.
Deep understanding of supply chain planning concepts including Demand Management, Distribution Planning, Master Planning, and S&OP.
Knowledge and training in databases (SQL Server, MySQL) and skills one or more languages like SQL, MDX, T-SQL or similar is desirable.
Proficient in the use of Microsoft Excel/PowerPoint for analysis and presentation
English : Business level is required
Japanese: Native level is a must.
Characteristics: Ability to work with and as a true team. Organized and diligent style of working
Patient listener with the ability to clearly articulate your view point to manage and deliver to customer expectations, even under pressure.
We really value team spirit: Transparency and frequent communication is key. At o9, this is not limited by hierarchy, distance, or function
Employee Testimonial…
“I'm happy to be a part of Customer Success team where members always learn and work for Client Value, which is one of the five core values at o9. Succeeding in achieving client satisfaction is the most worthwhile moment for me, which makes me feel proud of my team and my own growth.”
Y. Hasegawa, Associate Client Success Manager.
https://o9solutions.com/ja/articles/employee-interview-y-hasegawa
What We Offer
Competitive Salary – We recognize and reward talent.
Flexible Work – Work from home two days a week—less commuting, more time for what matters.
Supportive Team – Work alongside a diverse, talented team you can learn from every day.
Diversity & Inclusion – We celebrate our international workforce and value different perspectives.
How the process works
Apply – Submit your application by clicking the apply button.
Initial Contact – Our recruiter will connect with you via video or phone call to discuss the role and understand your background.
Online Assessment - (If Applicable)
Round 1 – An initial discussion to evaluate your skills and expertise.
Round 2 – A deeper technical assessment to understand your approach and proficiency with global members.
Managerial Round – A conversation with the hiring manager to evaluate collaboration, team fit, and growth potential.
HR Round – A final discussion on company culture, expectations, and career progression.
More about us…
At o9, transparency and open communication are at the core of our culture. Collaboration thrives across all levels—hierarchy, distance, or function never limit innovation or teamwork. Beyond work, we encourage volunteering opportunities, social impact initiatives, and diverse cultural celebrations.
With a $3.7 billion valuation and a global presence across Dallas, Amsterdam, Barcelona, Madrid, London, Paris, Tokyo, Seoul, and Munich, o9 is among the fastest-growing technology companies in the world. Through our aim10x vision, we are committed to AI-powered management, driving 10x improvements in enterprise decision-making. Our Enterprise Knowledge Graph enables businesses to anticipate risks, adapt to market shifts, and gain real-time visibility. By automating millions of decisions and reducing manual interventions by up to 90%, we empower enterprises to drive profitable growth, reduce inefficiencies, and create lasting value.
o9 is an equal-opportunity employer that values diversity and inclusion. We welcome applicants from all backgrounds, ensuring a fair and unbiased hiring process. Join us as we continue our growth journey!
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