Customer Success Consultant, TN
Cengage Open · verified Oct 22, 2026 At a glance
Mid-level Customer Success role at Cengage. Tennessee, USA · full-time.
In listing Customer Success salary
growthroles summary, based on the employer's posting.
What you'll do
- Serve as the main customer contact across the relationship, building trust and helping customers get results from Cengage technology
- Retain and renew customers against revenue goals, while looking for opportunities to grow accounts
- Create customer-specific success plans, then use training, guidance and usage data to support product adoption
- Review account health and customer data to spot value gaps, renewal risks and potential upsells
- Represent customers when serious issues arise and help drive timely resolutions
What you bring
- At least five years in sales or customer success
- You can learn unfamiliar systems quickly and turn customer data into practical recommendations
- You communicate technical ideas clearly and present them in business-friendly terms
- You can prioritize the needs of several customers at once
Who this fits
This role suits someone who can manage customer relationships, connect product usage to customer goals and work toward retention and revenue targets. The position is open to applicants anywhere in the United States, with territory responsibilities in Tennessee. Expect travel by air and car for roughly one-fifth to just under one-third of the time.
From the employer
We believe in the power and joy of learning
At Cengage, our employees have a direct impact in helping learners around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.
As a Customer Success Consultant, you will serve as a strategic partner and trusted advisor to Cengage customers within your assigned territory in Tennessee. Your mission is to ensure customers achieve their desired outcomes through the effective use of Cengage technology, driving adoption, and long-term value.
We are open to hiring this position anywhere in the United States, though are targeting certain geographies where we have a substantial market share.
What you'll do here:
- Act as the designated point of contact for customers, building strong, enduring relationships throughout customer lifecycle.
- Achieve and/or exceed established revenue targets by retaining and renewing Cengage customers.
- Develop and implement tailored success plans that align with customer goals and increase product usage.
- Provide proactive training and guidance aligned with customer objectives, standard methodologies, and usage data.
- Advocate for customers during the resolution of high-severity issues, ensuring timely and effective outcomes.
- Conduct regular health checks to assess value realization and identify opportunities for growth.
- Analyze customer data to uncover risks, renewal challenges, and upsell opportunities.
Skills you will need here:
- Proven ability to quickly learn and master new systems and applications.
- Excellent communication and presentation skills.
- Strong analytical skills with the ability to translate data into actionable insights.
- Ability to explain technical concepts in a clear, business-friendly manner.
- Skilled at managing and prioritizing multiple customer needs simultaneously.
Preferred:
- Bachelor’s degree preferred.
- 5+ years of experience in a Sales or Customer Success role.
- Experience in Educational Technology or Higher Education.
- Familiarity with the Higher Education landscape, including Learning Management Systems (LMS).
- Requirement to travel between 20-30% by both air and car.
Cengage is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws.
Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at accommodations.ta@cengage.com.
About Cengage
Cengage, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
Compensation
At Cengage, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here to learn more about our Total Rewards Philosophy.
The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location.
In this position, you will be eligible to participate in the company’s variable Sales incentive compensation program.
$67,000.00 - $88,000.00 USDTarget Variable Compensation:
35,000.00 USD Annual: Individual Targetannually
Actual incentive earnings are not guaranteed and may be more or less than the target amount based on achievement of performance goals and the terms of the applicable incentive compensation plan.
Not this one either?
Claude or ChatGPT reads the other 93,771 for you.
Get better matches →
