Associate Operations Client Partner

NielsenIQ Open · verified Sep 29, 2026

Hybrid Sofia Full-time Junior Account Executive

At a glance

Entry-level Account Executive role at NielsenIQ. Sofia · full-time.

Pay not stated

RoleAccount Executive

SeniorityJunior

LocationSofia

WorkplaceHybrid

EmploymentFull-time

PostedSep 25, 2026 · 4d ago

Role brief

growthroles summary, based on the employer's posting.

What you'll do

Resolve operational client requests, including MSD tickets, through direct communication and cross-functional coordination
Turn client needs into internal work, track execution, and confirm delivery dates through completion
Analyze unusual sales results from key high street retailers to identify root causes
Run quality reviews with Data Ops and coordinate client escalation meetings with Customer Service
Support internal initiatives while maintaining documentation, best practices, and delivery quality

What you bring

Strong Microsoft Office skills, especially Excel-based data manipulation, with VLOOKUP and Pivot Tables beneficial
English communication skills at B2 level or above, across written and spoken client interactions
A systematic, logical approach to investigating data and solving operational problems
Evidence that you can learn new systems while protecting quality standards
Strong organization, prioritization, critical thinking, and teamwork skills

Who this fits

This role suits a junior operations professional who can combine client communication with detailed sales-data investigation. You’ll support a small team and work with internal and external clients. The hybrid arrangement has you working from home three days each week and from the Sofia office two days.

From the employer

The Client Operations Associate is responsible for managing operational client requests, analyzing retail sales data, and ensuring high-quality service delivery through effective stakeholder collaboration and problem resolution.

Responsibilities:

Client Ownership

Accountable for the timely and accurate resolution of operational client requests and issues, including direct client communication
Own MSD tickets resolving operational requests through close cross‑functional collaboration, supported by an efficient workflow
Build positive relationships e.g. to effectively facilitate meetings, provide assistance, and remove obstacles related to back office activity through networking
Attend and contribute to internal meetings on clarification of root causes, etc., and escalations/wellness-related incl. improvement plans preparation
Lead regular operations and quality review sessions with Data Ops, and manage escalation meetings with clients in close alignment with Customer Service
Use available operational tools to perform all necessary verifications and investigations
Deliver high‑quality solutions to clients in a timely manner. Translate client requirements into internal tasks, confirm target delivery dates, and coordinate and monitor internal execution through to final delivery

Data Analysis

Responsible for analysis of sales data from key high street retailers
Investigation of sales data that looks atypical to determine root cause
Working with the team to ensure strict deadlines for Client Deliveries are met, establishing quality problems and promptly correcting
Must be comfortable with working with large data sets, identifying and analyzing trends

Additional tasks

Support activities related to internal initiatives and transformational projects
Maintain documentation and best practices

Requirements:

High skill level within Microsoft office suite, particularly data manipulation within Excel
Knowledge of VLOOKUP, Pivot Tables would be and advantage
Effective written and verbal communication skills in English (B2 or higher)
Ability to understand and analyze data
Must have a systematic, logical approach to problem solving
Proven experience of learning new systems
Able to uphold quality standards
Critical thinking
Excellent organizational and prioritization skills
Ability to maintain good working internal relationships
Team player as this role is supporting a small team
Excellent communication skills – withing the team and internal/external Clients

We offer:

Food vouchers € 62
Additional Medical Insurance, incl Prophylactics, Outpatient care, Inpatient care, еxpenses for medications and medical products
Life Insurance
Multisport card (self-funded by the employee)
A Hybrid model of working: 3 days of the week you work from home (home office), 2 days from the office.
Additional paid leave of 3 days in case of no overdue leave days from previous year
Free access to LinkedIn Learning platform

In addition:

Working in an international organization, once you become a specialist in your field, you can count on numerous programs offering development or relocation to other departments or countries. Your development is important to us!
Stable employment in a dynamic and international environment with an established position on the market.
Volunteer time off (Global Volunteer Day)
Free Employee Assistance Program (EAP) – confidential counselling for emotional well-being
Office located close to the city center, easily accessible by public transportation

Our Benefits

Flexible working environment
Volunteer time off
LinkedIn Learning
Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion