Customer Success Manager | Junior - Mid
At a glance
Junior Customer Success role at nexos.ai. Vilnius · full-time.
Pay not stated Customer Success Manager salary
growthroles summary, based on the employer's posting.
What you'll do
- Handle customer questions through chat and email, covering accounts, licenses, credits, billing and basic product use
- Take over questions the AI cannot answer, then resolve them directly with a personal response
- Route harder technical problems to customer engineers and track them until they are resolved
- Guide new users through onboarding and workspace setup, and direct them to relevant features
- Maintain CRM records, share customer feedback with product, and update FAQs and help content
What you bring
- At least one year in a customer-facing B2B role such as customer success, support or account management
- Strong written and spoken English and Lithuanian, with a clear and professional communication style
- Practical experience using AI tools and comfort learning how SaaS products work
- A service-minded, organized approach to prioritizing requests, escalating issues and following through
Who this fits
This junior-to-mid role suits someone who enjoys hands-on customer support and can balance a busy queue with careful follow-through. It is based in Vilnius, Lithuania, with a hybrid arrangement.
From the employer
Main Responsibilities
Own day-to-day customer requests across chat and email , account questions, licenses, credits, billing basics, and small product inquiries
Step in where our AI support couldn't resolve the question, and close the loop with a
human touch
Triage trickier technical issues and hand them to our customer engineers, follow up so nothing falls through the cracks
Help new users get started: onboarding questions, workspace setup, pointing people
to the right features
Keep customer records tidy in our CRM and document recurring questions
Feed what you hear back to the product team, and improve our help center and FAQs so the AI answers better next time
Spot happy customers ready to grow and unhappy ones at risk.
Core Requirements
1–3 years in a customer-facing B2B role customer success, support, account
management, or similar
Excellent written and spoken English and Lithuanian; clear, warm, and professional in every message
A genuine service mindset: patience, empathy, and pride in solving things properly,
not just quickly
Comfortable with modern SaaS tools and curious about AI, you don't need to be an
engineer, but you enjoy learning how the product works
Organized and self-driven: you can prioritize a busy queue, know when to escalate,
and always follow through
Hands-on experience with AI tools
Nice to have: Experience with APIs, SaaS integrations, and explaining technical concepts simply.
Salary range: 1500 - 1900 EUR gross per month
What We Offer
Professional growth. Internal and external events, online training, conferences, books - everything you need to reach your full potential.
Health benefits. Private health insurance, online & on-site workouts (LT) / online workouts & sports access card (PL), consultations - to feel and be your best.
Team spirit. Team buildings and parties with games, shows, tastings, food coupons, gifts - and it's on us.
More free time. Stay with us and additional vacation days will be added to your calendar.
Additional paid leave. Additional days are covered by us in cases of illness or special occasions.
Flexibility. Flexible working time arrangement.
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Customer Success
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