Service Sales Specialist
Newperkinelmer Open · verified Sep 29, 2026 At a glance
Mid-level Account Executive role at Newperkinelmer. Bangalore · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Grow contract sales through renewals, win-backs, upgrades, and coverage for instruments not yet under service agreements
- Find repair, maintenance, calibration, installation, and other paid service work during customer and lab-user interactions
- Build customer relationships and tailor service proposals to uptime, productivity, compliance, and risk concerns
- Keep CRM opportunities current, maintain a balanced pipeline, and deliver monthly and quarterly forecasts
- Work with service engineers and internal teams to progress quotes, process orders, and activate contracts
What you bring
- You can pursue revenue and profitability goals across service agreements, renewals, and paid service work
- You can manage customer accounts, develop sales opportunities, and keep forecasts accurate
Who this fits
This Bangalore-based role suits a mid-level seller focused on service revenue, customer retention, and territory development. You’ll work with service engineers and internal commercial teams to move opportunities through to sale.
From the employer
When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.
Job Title
Service Sales Specialist
Location(s)
BangaloreJob Description
The Service Sales Specialist is responsible for driving service revenue growth and customer retention across the assigned region by selling service contracts, renewals, upgrades, and billable service solutions. The role will develop strong customer relationships, identify service opportunities, improve contract attach and renewal rates, and achieve assigned revenue and profitability targets.
Key Responsibilities
1. Service Contract Sales & Renewals
- Drive annual service contract revenue, renewals, and win-back opportunities within the assigned territory.
- Proactively engage customers ahead of contract expiry to maximize renewal conversion.
- Identify uncovered instruments and convert them into service contracts.
- Drive contract upgrades, extended coverage, and value-added service offerings.
- Manage EOSL, aged, and at-risk contracts through appropriate customer engagement and commercial solutions.
- Maintain a healthy service opportunity pipeline and accurate sales forecasting.
2. Billable Service Sales
- Generate and grow billable service revenue through repair, preventive maintenance, calibration, qualification, installation, relocation, and other service offerings.
- Identify service opportunities during customer visits, service calls, and interactions with laboratory users.
- Convert service requirements into commercial opportunities in collaboration with Field Service Engineers and Service teams.
- Follow up on quotations and ensure timely order closure.
- Develop repeat billable business from existing customers.
3. Customer & Account Management
- Develop strong relationships with key customers, decision makers, procurement teams, and laboratory users.
- Understand customer requirements, instrument utilization, service history, and business needs.
- Position service contracts based on customer value, uptime, productivity, compliance, and risk reduction, rather than price alone.
- Conduct regular customer visits and business reviews for strategic accounts.
- Resolve commercial concerns and coordinate internally to improve customer experience.
4. Sales Pipeline & Forecast Management
- Maintain a robust pipeline covering renewals, uncovered instruments, win-backs, upgrades, and billable opportunities.
- Ensure opportunities are accurately maintained in CRM/SFDC with appropriate stages, values, close dates, and next actions.
- Provide accurate monthly and quarterly forecasts.
- Review pipeline regularly and prioritize high-value and high-probability opportunities.
5. Regional Business Development
- Identify new service-sales opportunities within the assigned territory.
- Expand service coverage across installed-base customers.
- Identify cross-selling and upselling opportunities across service offerings.
- Track competitor activity, pricing, customer feedback, and market trends.
- Develop territory-specific action plans to achieve assigned AOP targets.
6. Internal Collaboration
- Work closely with Field Service, Service Management, Customer Service, Finance, and Commercial teams to close opportunities.
- Partner with Service Engineers to identify billable and contract opportunities.
- Coordinate with internal teams to ensure timely quotation, order processing, and contract activation.
- Provide market and customer feedback to leadership to support pricing and portfolio decisions.
Key Performance Indicators (KPIs)
- Service Contract Revenue / Bookings
- Billable Service Revenue
- Contract Renewal Rate
- Warranty-to-Contract Conversion
- Contract Attach Rate
- Uncovered Installed Base Conversion
- Win-back Revenue
- Upsell / Cross-sell Revenue
- Price Realization
- Pipeline Coverage and Forecast Accuracy
- Customer Retention
- New Service Business Development
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