Social Media Services Associate with knowledge of German

Nestlé nestle.com Open · verified Sep 24, 2026

Lviv Junior Social Media

At a glance

Entry-level Social Media role at Nestlé. Lviv.

Pay not stated Social Media salary

RoleSocial Media

SeniorityJunior

LocationLviv

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Monitor Nestlé’s owned online channels and engage consumers in each channel’s tone
Send market posts and answer consumer questions, complaints, and inquiries
Respond through email, contact forms, live chat, and phone, then follow up on resolutions
Handle sensitive contacts under guidelines and route unanswered questions to the right stakeholders
Track KPI trends, investigate errors, maintain FAQ resources, and update process standards

What you bring

Bring strong interest in digital spaces such as eRetail platforms, social media, and forums
Use MS Excel and MS PowerPoint confidently while producing detailed reports
Communicate in German at upper-intermediate or advanced level, both written and spoken
Communicate in English at intermediate or upper-intermediate level, both written and spoken
Apply analytical thinking while communicating well and contributing as a team member

Who this fits

This junior role suits a digital-minded communicator who enjoys consumer contact, detailed reporting, and international teamwork. You’ll work Monday through Friday from 9.00 to 18.00 with colleagues across the globe. Lviv region candidates work hybrid, while candidates elsewhere in Ukraine can work fully remotely.

From the employer

Social Media Services Associate with knowledge of German

UA, Lviv

Hybrid work for Lviv region candidates, remote for other Ukrainian locations

Nestlé Business Solutions (NBS) is a global team delivering smart, efficient solutions that keep Nestlé running worldwide. We combine technology and collaboration to simplify processes and create real business value.

Are you passionate about Communication and Social Media? Nestlé Business Services Lviv team is looking for those who are ready to take on the challenge and become a part of our loyal & dynamic team. In this position, you will be able to apply your skills and knowledge in the international environment, cooperate with Nestlé colleagues across the globe and grow your career within the biggest company in the FMCG industry. We’re proud to be an active equal opportunity employer to enhance diversity & inclusion in our company. 

You are:  

A digital enthusiast with knowledge and strong interest in online environment (eRetail platforms, Social Media, Forums, etc.)

A professional with great analytical skills;

Confident user of MS Excel, MS Power Point;

An expert with the ability to deliver detail reporting;

Confident in German on Upper Intermediate/Advanced level (both written and verbal);

Confident in English on Intermediate/Upper intermediate level (both written and verbal);

A great communicator and a team player.

With you we will:  

Monitor of owned Nestlé online channels and engage with consumers using appropriate tone-of-voice depending on the channel. Send posts to the market, post responses to questions, complains and inquiries;

Timely response to consumer inquiries via written channels (e-mail, Contact us forms, LiveChat) and Phone line;

Provide required information using available resources;

Follow up with customers to ensure their issues are resolved

Treat serious and sensitive consumer contacts following the specific guidelines

Provide required information using available resources;

Redirect consumers questions to appropriate stakeholders in case of impossibility in providing an answer

Participate in KPIs trends, root cause analysis of mistakes/errors and problem-solving;

Gather consumers' feedback and complete a FAQ database and a knowledge-based documents

Ensure the availability of updated Standards due to legal and process changes and Nestlé Best Practices.

Align on strategy and Brand updates with stakeholders regarding processing of consumer requests on regular online meetings;

Ensure Nestlé CES Standard Instructions on Consumer Complaints Handling process is handled appropriately and in a timely manner

Work model – Monday- Friday 9.00-18.00

Let’s Talk Benefits:
- Competitive package: annual salary review and annual bonus, 28 paid vacation days, paid sick leave, medical insurance, IT Club discounts
- Work arrangements: hybrid in Lviv region or fully remote across Ukraine, official employment
- Corporate culture: international environment, diverse and inclusive teams, strong internal communities, knowledge sharing.
- Well-being: mental health support program
- Grow with us: onboarding & mentorship from day one (buddy program for newcomers), professional development opportunities
- Stay active: support for sports and wellness activities
Nestlé Business Solutions Lviv is where innovation meets opportunity. Join us and help create value for Nestlé and for millions of consumers worldwide.

At Nestlé, we are committed to fostering an inclusive and respectful hiring experience from the very first interaction. We aim to make our recruitment process accessible for everyone, and we continuously work to create a fair and welcoming experience for all candidates.

Individuals with disabilities are encouraged to apply, and we are open to offer support confidentially throughout the interview, assessment, and onboarding process.

Join Nestlé and become part of a culture defined by respect, inclusion, and equity. Our commitment to these values ensures that everyone feels valued and accepted.

Your Journey with Us:

CV review - Interview with Recruiter - Test Task - Interview with Hiring Manager - Job offer - Welcome aboard!