Client Success Manager
NeoWork Open · verified Oct 25, 2026 At a glance
Manager-level Customer Success role at NeoWork. Remote, Philippines · full-time.
Pay not stated Client Success Manager salary
growthroles summary, based on the employer's posting.
What you'll do
- Be the primary contact across your client accounts and guide each new client through onboarding
- Hold recurring check-ins and business reviews with client stakeholders to keep work on track
- Watch account satisfaction, health and risks, then step in early when issues appear
- Spot expansion opportunities and work with sales to pursue them
- Coordinate internal teams around client expectations and delivery
What you bring
- At least three years in account management, client success or client services
- Strong spoken and written English, with confidence speaking to U.S. executives
- Hands-on use of HubSpot, Salesforce or another listed CRM tool
- You can work U.S. business hours and are based in the Philippines with stable internet and a reliable home office
Who this fits
This role suits someone who can manage several client accounts while building relationships and solving problems. You’ll work remotely from the Philippines during U.S. business hours.
From the employer
NeoWork is hiring Client Success Managers to own relationships with U.S. clients and keep them happy, successful, and growing. You will lead onboarding, monitor account health, and identify opportunities to expand.
NeoWork is a global staffing and operations partner that builds dedicated remote teams for fast-growing U.S. companies. Our teammates work directly inside our clients' teams and tools, while NeoWork takes care of recruiting, HR, benefits, and ongoing support.
Key Responsibilities
• Serve as the main point of contact for a portfolio of client accounts
• Lead client onboarding and ensure a smooth start
• Run regular check-ins and business reviews with client stakeholders
• Monitor account health, satisfaction, and risks, and act early
• Identify upsell and expansion opportunities and partner with sales
• Coordinate with internal teams to deliver on client expectations
Requirements
• 3+ years of experience in account management, client success, or client services
• Excellent spoken and written English, confident with U.S. executives
• Strong relationship-building and problem-solving skills
• Experience with CRM tools such as HubSpot or Salesforce
• Highly organized, able to manage multiple accounts at once
• Availability to work U.S. business hours
• Based in the Philippines, with a reliable home office setup and stable internet connection
Nice to Have
• Experience in SaaS, agency, or outsourcing environments
• Experience managing renewals or upsells
Benefits
• Health Maintenance Organization (HMO)
• Paid Time Off (PTO)
• Mental Health Leave
• Birthday Leave
• Gym Allowance
• Extra Holiday Pay
• Remote Work Setup
• Opportunities for professional growth and development
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