Client Success Manager
NeoWork Open · verified Oct 25, 2026 At a glance
Manager-level Customer Success role at NeoWork. Remote, Jamaica · full-time.
Pay not stated Client Success Manager salary
growthroles summary, based on the employer's posting.
What you'll do
- Be the primary contact for your client accounts and guide new clients through onboarding
- Hold recurring check-ins and business reviews with client stakeholders
- Watch satisfaction, account condition and emerging risks, then step in early
- Spot ways to grow accounts and work with sales on expansion
- Coordinate internally to meet client commitments and expectations
What you bring
- At least three years in account management, client success or a related client service role
- Strong spoken and written English, with confidence communicating with U.S. executives
- Hands-on familiarity with CRM platforms such as HubSpot or Salesforce
- You can organize work across multiple accounts and maintain a reliable home office with stable internet
Who this fits
This remote, Jamaica-based role suits someone comfortable owning client relationships and balancing several accounts. You must be available during U.S. business hours; the job is fully home-based.
From the employer
NeoWork is hiring Client Success Managers to own relationships with U.S. clients and keep them happy, successful, and growing. You will lead onboarding, monitor account health, and identify opportunities to expand.
NeoWork is a global staffing and operations partner that builds dedicated remote teams for fast-growing U.S. companies. Our teammates work directly inside our clients' teams and tools, while NeoWork takes care of recruiting, HR, benefits, and ongoing support.
Key Responsibilities
• Serve as the main point of contact for a portfolio of client accounts
• Lead client onboarding and ensure a smooth start
• Run regular check-ins and business reviews with client stakeholders
• Monitor account health, satisfaction, and risks, and act early
• Identify upsell and expansion opportunities and partner with sales
• Coordinate with internal teams to deliver on client expectations
Requirements
• 3+ years of experience in account management, client success, or client services
• Excellent spoken and written English, confident with U.S. executives
• Strong relationship-building and problem-solving skills
• Experience with CRM tools such as HubSpot or Salesforce
• Highly organized, able to manage multiple accounts at once
• Availability to work U.S. business hours
• Based in Jamaica, with a reliable home office setup and stable internet connection
Nice to Have
• Experience in SaaS, agency, or outsourcing environments
• Experience managing renewals or upsells
Benefits
• We offer health insurance for contractors
• Holiday Extra Pay
• The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs.
• This is a 100% home-based position
• We prioritize the mental health of our team members and offer mental health days to support their well-being.
• In addition to the base salary, performance-based incentives are provided.
• There is an annual review and appraisal process in place.
• There are ample opportunities for professional growth and advancement within the company.
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