Technical Implementation Consultant
At a glance
Mid-level Solutions & Sales Engineering role at NCR Atleos. Nicosia · full-time.
Pay not stated Solutions & Sales Engineering salary
growthroles summary, based on the employer's posting.
What you'll do
- Implement software for client deployments, either by doing the work yourself or overseeing its completion
- Collect client needs, then set up the software to match their business requirements
- Keep several deployments moving at different stages by tracking tasks, actions and deadlines
- Coordinate with engineering and product teams, and pass customer issues to engineers or support teams
- Show clients recommended practices, train users and follow up on outstanding customer requests
What you bring
- A bachelor’s degree in computer science, computer engineering or a related discipline
- At least two years in support, IT helpdesk or a comparable role
- Working knowledge of servers, networking, database queries or PL/SQL, and software development and QA practices
- Strong written and spoken English
Who this fits
This mid-level role suits someone comfortable balancing several software deployments and working with clients, engineering and product teams. The position is based in Nicosia, Cyprus, and English is required.
From the employer
About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
Job Description
Position Summary & Key Areas of Responsibility
We are Looking for an individual to support and consult on projects for our global customer portfolio. Handle and liaise any customer issues to the Software Engineers or relevant support teams. This individual will integrate the Global Professional Services group and will be part of an Agile team working on software development and deployment projects globally.
Responsibilities include:
- Oversee or perform the implementation of the software.
- Track tasks, action items, and deadlines based on a prescribed deployment process.
- Gather client requirements and configure based on business needs.
- Manage multiple projects at a time, each at different stages of implementation.
- Collaborate with Engineering and Product teams to ensure successful implementation.
- Guide clients on best practices and train users.
- Monitor emails and respond to customers in a timely manner while tracking and following up on outstanding items.
Basic Qualifications:
- Bachelor’s degree in Computer Science, Computer Engineering or related fields
- At least 2 years of experience in the Support, IT Helpdesk, or related fields
- Good understanding of Server systems, networking, and related technologies
- Good understanding of Database scripts and queries or PL SQL.
- Understanding of Software Development and Quality Assurance best practices
- Excellent written and verbal communication skills (English is required)
Ideal Candidate Qualifications and experience:
- RESTful API services: understanding and troubleshooting.
- DevOps and QA Practices
- Hosting IIS and Tomcat apps
- Good understanding of Microsoft Windows OS architecture
- Network connectivity troubleshooting
#Li-GB2 #Li-Hybrid
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
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