Customer Engineer
At a glance
Mid-level Solutions & Sales Engineering role at NCR Atleos. EGYPT VIRTUAL · full-time.
Pay not stated Solutions & Sales Engineering salary
growthroles summary, based on the employer's posting.
What you'll do
- Install, maintain, repair, and overhaul ATMs, self-checkout systems, and other electromechanical equipment
- Respond to service calls by diagnosing faults and completing preventive or corrective repairs
- Take apart legacy machines in the warehouse and test components for reuse
- Organize work across your territory, meeting service-level commitments and keeping records accurate
- Explain service work clearly to customers and coordinate with internal teams
What you bring
- A bachelor’s degree in electronics, electrical engineering, mechanical engineering, or a related discipline
- Working knowledge of electromechanical systems and structured methods for troubleshooting them
- Field-service problem solving, analytical judgment, and professional customer communication
- Independence, effective time management, and willingness to travel throughout an assigned territory
Who this fits
You’ll suit a field-based technical role requiring independent work, customer contact, and hands-on maintenance. The position is based in Egypt and involves travel within an assigned service territory. Experience with ATMs, self-checkout equipment, preventive maintenance programs, or service management tools would strengthen your fit.
From the employer
About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
Job Description
Title: Customer Engineer
Location: Egypt, Field
Sample intro for the business
We are seeking a Customer Engineer (ATM CE) to deliver high-quality technical support and maintenance services for electromechanical equipment, including ATMs and self-checkout systems. This role plays a critical part in ensuring customer satisfaction, equipment reliability, and service excellence through timely on-site support and a strong customer-focused approach.
Position Summary
The Customer Engineer (ATM CE) is responsible for the installation, maintenance, repair, and overhaul of electromechanical systems within an assigned service territory. This field-based role requires strong technical expertise, independent problem-solving, and excellent customer service capabilities.
The position involves responding to service calls, diagnosing and resolving technical issues, performing preventive maintenance, and supporting equipment lifecycle activities to ensure optimal system performance and uptime.
Key Areas of Responsibility
- Performing customer installations, maintenance, and service calls in a timely and effective manner
- Diagnosing, troubleshooting, and repairing electromechanical equipment, including ATMs and self-checkout systems
- Executing preventive maintenance, corrective repairs, and full system overhauls as required
- Dismantling legacy machines in the warehouse and test individual components for functionality and reuse
- Managing assigned territory efficiently, prioritizing tasks to meet service level agreements
- Maintaining accurate service documentation and communicate effectively with customers and internal teams
Basic Qualifications
- Bachelor’s degree in Electronics, Electrical Engineering, Mechanical Engineering, or a related field
- Solid understanding of electromechanical systems and structured troubleshooting methodologies
- Demonstrated problem-solving and analytical skills relevant to field service environments
- Strong communication skills with the ability to interact professionally with customers
- Ability to work independently, manage time effectively, and travel within an assigned territory
Preferred Qualifications
- Previous experience servicing ATMs, self-checkout systems, or similar electromechanical equipment
- Field service experience in a customer-facing technical role
- Familiarity with preventive maintenance programs and service management tools
- Additional technical certifications related to electronics or electromechanical systems
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
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