Account Manager
At a glance
Manager-level Account Management role at Navarino. Navi Mumbai · full-time.
Pay not stated Account Manager salary
growthroles summary, based on the employer's posting.
What you'll do
- Build customer relationships in the maritime sector and keep service quality, retention and satisfaction on track
- Coordinate with internal and affiliate teams to support customers before and after a sale
- Spot opportunities for new business and help plan and carry out customer-base growth
- Log sales work and customer conversations in the company CRM, and represent the company at industry events
What you bring
- A bachelor's degree in business, marketing, shipping, technology or a related area
- Maritime industry experience, including familiarity with its regulatory environment
- Fluent English and strong relationship-building skills that support customer sales
Who this fits
This role suits someone self-directed who can manage priorities carefully while developing customer relationships and finding sales opportunities. The position is onsite in Navi Mumbai, and industry events and conferences are part of the work when required.
From the employer
About us
Navarino is an innovative global technology company with offices in Greece, Norway, Germany, Cyprus, the United Kingdom, Hong Kong, USA, UAE, Japan and Singapore and India. We develop technology solutions for the shipping industry and are a leader in our sector. Our R&D and engineering departments focus on building and enriching our product portfolio, with specialized software and services that we develop in-house.
We pride ourselves on our people and culture. We encourage innovative thinking, teamwork, and excellence. Our committed people, our values and ways of working create a dynamic, professional, fun, and family-oriented environment which delivers high value and excellence to our customers.
What will you be doing?
We are looking for an experienced and self-driven Account Manager to join our commercial team. The ideal candidate will be responsible for developing, managing and maintaining relationships with customers in the maritime sector.
In this role you will:
- Develop and maintain strong relationships with customers, ensuring consistent service delivery, customer retention and satisfaction
- Work closely with other teams from the company and affiliate companies, to ensure seamless pre and post sales customer experience
- Identify new business opportunities, actively participate in the planning and strategy execution on expanding the company's customer base
- Maintain accurate records of sales activities and customer interactions in the company’s CRM system
- Act as an ambassador for the company and its services, representing our brand in a positive and professional manner
- Represent the company at industry events and conferences as required
Requirements
- Bachelor's degree in Business Administration, Marketing, Shipping, Technology or a related field
- Experience in the maritime industry and the related regulatory environment
- Strong interpersonal skills, with the ability to build and maintain relationships with customers, as well as generate sales
- Ability to act as an ambassador for the company, representing our brand and values
- Consistent, reliable, and detail-oriented, with the ability to manage workloads and set priorities effectively
- Fluent in English
Great to have:
- Εxperience in B2B sales and/or Maritime SaaS sales
- Understanding of maritime operators, crewing managers and DPA roles
- Awareness of quality control systems and performance management frameworks
Benefits
Beyond offering a working environment which values and supports people and their well-being, we at Navarino offer:
- An attractive financial package
- A generous bonus, announced yearly, based on overall company’s performance and your contributions to our team's success
- Excellent working conditions with a good work-life balance
- Personal development and training opportunities to build your professional growth, skills, and knowledge
- A working environment certified as a "Great Place to Work" for five consecutive years (2022–2026), a "Best Workplaces- Tech" for 2025 & 2026 and "Best Workplaces- Hellas" 2026
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Account Management
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