Senior Client Onboarding Specialist
At a glance
Senior Customer Success role at Nasdaq. Stockholm · full-time.
Pay not stated Customer Success salary
growthroles summary, based on the employer's posting.
What you'll do
- Teach trading clients through tailored sessions and practical workshops on Eqlipse Trading features, workflows and best practices
- Turn each client’s operating needs into suitable platform settings, then guide the business configuration work
- Create and update Eqlipse Trading guides, knowledge articles and workshop materials for client training
- Check client readiness at onboarding milestones and help them reach go-live smoothly
- Coordinate with Sales, Product, Technology and Support to refresh training and pass client feedback to platform teams
What you bring
- You have experience in onboarding, training, business configuration or customer enablement in financial services or capital markets technology
- You understand trading platforms, market infrastructure or financial technology environments
- You can make complex topics clear to business and technical audiences, including in presentations and group sessions
- You have configured enterprise software around client-specific business needs
Who this fits
This role suits someone who is confident leading client training and can move between operational needs and platform configuration. It is based in Stockholm, with at least three office days each week and occasional international travel, around two to three trips per year.
From the employer
As a Senior Client Onboarding Specialist reporting to Senior Director of Client Onboarding, you'll play a critical role in enabling trading clients to successfully adopt and configure Nasdaq's cutting-edge trading platform, Eqlipse Trading. You will serve as the subject matter expert throughout the onboarding journey — delivering expert training, leading business configuration, and ensuring every client goes live with confidence.
You'll thrive in this position if you're client-focused, knowledgeable about financial markets, and energized by standing in front of a room and making complex ideas clear and actionable. This role is based in Stockholm and includes occasional global travel to support client onboarding across EMEA and beyond.
Key Responsibilities
- Deliver tailored training programs and hands-on workshops to trading clients, ensuring a thorough understanding of platform functionality, workflows, and best practices.
- Lead business configuration activities, working directly with clients to translate their operational requirements into optimal platform settings.
- Develop and maintain training materials, including configuration guides, knowledge base articles, and workshop content specific to Eqlipse Trading.
- Assess and validate client readiness at each onboarding milestone, ensuring a smooth and confident path to go-live.
- Partner with Sales, Product, Technology, and Support teams to keep training content current and share client feedback that drives continuous platform improvement.
Required Qualifications
- Proven years of experience in client onboarding, training delivery, business configuration, or customer enablement within financial services or capital markets technology.
- Solid understanding of trading platforms, market infrastructure, or financial technology ecosystems.
- Demonstrated ability to explain complex concepts clearly to diverse audiences — from business users to technical teams — including leading presentations and group training sessions.
- Experience configuring enterprise software to meet client-specific business requirements.
- Strong communication, presentation, and relationship management skills with the ability to manage multiple concurrent client engagements.
Preferred Qualifications
- Experience with Nasdaq products or other trading technology platforms.
- Familiarity with connectivity and integration standards used in trading environments (e.g., FIX protocol, APIs).
- Background in instructional design, e-learning tools (e.g., Articulate), or adult learning methodologies.
This position will be located in Stockholm, Sweden and offers the opportunity for a hybrid work environment at least 3 days a week in-office, subject to change, providing flexibility and accessibility for qualified candidates. The role includes occasional international travel (approximately 2–3 times per year) to support client onboarding across global markets.
Benefits & Rewards
We offer a competitive, holistic total rewards package designed to support the financial, physical, and emotional well-being of our employees and their families.
In addition to base salary, Nasdaq provides a generous annual bonus/commission (short-term incentive), equity (long-term incentive), comprehensive benefits, and opportunities for growth.
We utilize a structured job architecture and career framework to ensure growth opportunities are transparent, fair, and accessible to all employees. The pay range you see reflects the full salary band for this job level, including room for progression over time. The actual offer will depend on factors like your skills, experience, qualifications, and location, and will fall within a portion of the posted range that's appropriate for this role.
For more information, visit Nasdaq Benefits & Rewards Career Page.
Come as You Are
Nasdaq is an equal opportunity employer. We welcome applications from candidates of all backgrounds and identities.
We are committed to fostering an inclusive workplace where diverse perspectives, experiences, and identities are valued and celebrated.
We ensure that individuals with disabilities are provided with reasonable accommodation throughout the hiring process.
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