Customer Success Manager – IR Insight
At a glance
Manager-level Customer Success role at Nasdaq. Philippines - Taguig City - National Capital Region · full-time.
Pay not stated Customer Success Manager salary
growthroles summary, based on the employer's posting.
What you'll do
- Build relationships throughout client organizations and help them adopt IR Insight and its related services
- Take the lead on escalated service problems, coordinate internal resolution, and address what caused them
- Work with Account Management on onboarding, accounts at risk, and opportunities to grow client business
- Hold regular client conversations, offer strategic guidance, and review performance to keep service proactive
- Coordinate with Sales, Product, and Support to improve the client experience and support retention and satisfaction
What you bring
- A bachelor’s degree in a relevant area, or equivalent hands-on experience
- Three to five years in customer success, account management, or a similar client-facing position
Who this fits
This role suits someone who enjoys client relationships, communicating and presenting, and managing competing priorities calmly. The position is based in the Philippines and requires at least three in-office days each week in a hybrid arrangement. You’ll report to the Customer Success Director.
From the employer
As a Customer Success Manager reporting to Customer Success Director, you'll play a key role in driving client outcomes, product adoption, and long-term value across a portfolio of accounts. You'll serve as a trusted advisor — helping clients get the most from Nasdaq's IR Insight platform while building the strong relationships that keep partnerships thriving.
You'll thrive in this role if you're client-focused, collaborative, and motivated by making a real difference for the organizations you support.
Key Responsibilities
- Build and maintain strong relationships across client organizations, ensuring they fully adopt and benefit from IR Insight and related services.
- Serve as the primary point of escalation for service issues, coordinating with internal teams to resolve challenges quickly and prevent recurrence.
- Partner with Account Management to manage at-risk accounts, onboard new clients, and identify opportunities for account growth.
- Provide a consistent and proactive client experience through regular engagement, strategic consultation, and performance reviews.
- Collaborate across Sales, Product, and Support teams to deliver a seamless, end-to-end client experience that drives retention and satisfaction.
Required Qualifications
- Bachelor's degree in a relevant field, or equivalent practical experience.
- 3–5 years of experience in customer success, account management, or a related client-facing role.
- Strong ability to build relationships and engage effectively at all levels of an organization.
- Excellent communication and presentation skills, with a clear and confident approach.
- Highly organized, with the ability to manage multiple priorities and remain composed under pressure.
Preferred Qualifications
- Experience in financial services, investor relations, or a related industry.
- Familiarity with corporate services or financial data platforms.
- Exposure to cross-functional collaboration in a global environment.
This position will be located in the Philippines and offers the opportunity for a hybrid work environment at least 3 days a week in-office, subject to change, providing flexibility and accessibility for qualified candidates.
Benefits & Rewards
We offer a competitive, well-rounded rewards package designed to support the financial, physical, and emotional well-being of our employees and their families (where applicable).
For more information, visit Nasdaq Benefits & Rewards Career Page.
Come as You Are
Nasdaq is an equal opportunity employer. We welcome applications from candidates of all backgrounds and identities.
We are committed to fostering an inclusive workplace where diverse perspectives, experiences, and identities are valued and celebrated.
We ensure that individuals with disabilities are provided with reasonable accommodation throughout the hiring process.
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