growthroles

Junior Associate Director, Business Data Office, Client Onboarding Solutions

MUFG Investor Services Open · verified Sep 27, 2026
Hybrid Halifax Full-time Junior Customer Success

At a glance

Entry-level Customer Success role at MUFG Investor Services. Halifax · full-time.

Pay not stated

RoleCustomer Success
SeniorityJunior
LocationHalifax
WorkplaceHybrid
EmploymentFull-time
PostedSep 22, 2026 · 5d ago
Role brief

growthroles summary, based on the employer's posting.

What you'll do

  • Set up client, fund, accounting, and shareholder-service records across the required internal systems
  • Coordinate conversions by loading fund NAV and share registry data, then investigate mismatches with analysis tools
  • Keep onboarding work moving with stakeholders, including launch meetings, checklists, sign-offs, and client communication
  • Help document, standardize, digitize, and automate processes for maintaining client and investor data
  • Support data cleanups, bulk ingestion, migrations, and compliance with ISAE/SOC standards

What you bring

  • A university education focused on accounting, plus experience in public accounting or private equity
  • Project experience in onboardings, conversions, data migrations, or digital transformation, including a senior project role
  • Advanced Excel capability, familiarity with data-querying concepts, and strong technical accounting skills
  • Experience with Investran, Advent Geneva, Mantra, Flexcube, or Yardi

Who this fits

You’ll suit a detail-focused accounting professional who can analyze data, resolve problems, improve processes, and coordinate across internal teams. The job is based in Halifax with hybrid working. It also suits someone comfortable supporting several onboarding, conversion, migration, and automation initiatives.

From the employer

About MUFG Investor Services:

MUFG Investor Services provides asset servicing solutions to the global investment management industry. Leveraging the financial and intellectual capital of MUFG – one of the largest banks in the world with $2.8 trillion in assets – we provide clients access to a range of leading solutions from fund administration, middle-office outsourcing, custody, foreign exchange, trustee services and depository to securities lending and other banking services.

With a diverse and dynamic network of offices across the globe, MUFG Investor Services provides challenging and rewarding careers. We achieve this by offering continuous learning and development, collaborative team work environment, promotion of work-life integration, and exposure to a wide variety of work.

Imagine your future at MUFG Investor Services where you can grow professionally, in a diverse and inclusive workplace that rewards your contribution.

To successfully manage and execute the systems set ups and data implementation or migrations of new and existing clients/funds to MUFG’s platform ensuring excellent client service and adherence to MUFG policies and procedures throughout.

· Manage all aspects of system and static data setup for client onboardings.

· Participate in conversion activities liaising with stakeholders.

· Take ownership of the systems setups throughout the onboarding process, ensuring productive rapport is established.

· Create the funds/clients in the appropriate systems based on the offering documents and best practices.

· For conversions, setup and load the latest fund NAV and share registry information to the applicable systems.

· Leverage data analysis and visualization tools to review NAV and Share registry data and resolve discrepancies.

· Collaborate with other team members to create and maintain standard operating procedures for client and investor data setups

· Assist in standardizing and simplifying processes for creating and maintaining client data.

· Participate in multiple initiatives with Technology, Product and other stakeholders to digitize and automate the ingestion and maintenance of client and investor data.

· Participate in regular meetings with all fund launch stakeholders to review status and progress.

· Perform and review internal accounting and shareholder service system set-ups.

· Work well with internal stakeholders to ensure smooth on-boarding of new funds.

· Aid other organizational efforts / initiatives as required to support the roll out of new products and banking services.

· Ensure full compliance with ISAE/SOC standards relating to the onboarding or conversion of new funds.

· Assist with regular data clean up, bulk ingestion or data migration.

· Ensure internal checklists are completed and signed off.

· Ad hoc tasks, as required

· Post-secondary education/University Degree with a concentration in accounting.

· Demonstrable experience working in the public accounting /private equity industry. This can include other administrators, investment managers or fund auditors.

· Project experience - Previous experience either leading or having a senior role in projects (onboarding, conversions, data migrations and digital transformation)

· Advanced MS Excel skills

· Familiar with data analysis querying tools/concepts

· Strong attention to detail, problem-solving and process improvement skills

· Strong technical accounting skills

· Strong analytical skills and attention to detail

· Experience with Investran

· Advent Geneva

· Mantra

· Flexcube

· Yardi

At MUFG Investor Services, we are exceptionally proud of our approach to Hybrid Working. It enables the flexibility to thrive from wherever our employees work and, stay connected to their team and our culture. When we make Hybrid Working plans, we get to know the individual and pride ourselves in underpinning all our decisions with fairness and consistency.

MUFG Investor Services provides all of its employees with an extremely attractive compensation package. In addition to base salary, there is a group medical insurance scheme, group pension scheme, reimbursement of professional subscriptions, paid holidays and assistance towards gym memberships.

We thank all candidates for applying; however, only those proceeding to the interview stage will be contacted. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only to provide an accessible candidate experience.

We are committed to using Artificial Intelligence (AI) tools responsibly and being transparent about what we do to build trust and confidence. At MUFG Investor Services, we use AI tools to support our recruitment process by helping us understand how well candidates’ applications align with the requirements of the role.

All AI recommendations are reviewed by our recruitment team before any decisions are made.

More information on our use of AI tools is available in our Privacy Notice available to you as part of your application.

This is a newly created position.

MUFG is an equal opportunity employer.

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