Companion Animal Account Manager, West London and Thames Valley – M4 Corridor
At a glance
Mid-level Account Management role at Msd. Remote, United Kingdom · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Cover Berkshire, Oxford and West London as the main contact for companion-animal veterinary customers
- Forecast sales, build territory plans and review results against quarterly and annual targets
- Find customer needs, recommend joint plans and uncover opportunities across assigned veterinary accounts
- Maintain internal partnerships and customer relationships to deliver service and grow the existing portfolio
- Plan call cycles, update customer records and meet CRM performance measures
What you bring
- Sales experience in animal health, human health or another B2B health setting
- The ability to read sales information, prioritise accounts and convert insight into action
- Commercial judgement for managing opportunities, risk, customer needs and territory outcomes
- Strong presentation, networking and communication skills, with confidence adapting to different veterinary audiences
- Working knowledge of Microsoft programmes and customer relationship management systems
Who this fits
This role suits a commercially minded account manager who can work independently across a defined veterinary territory and be measured against clear KPIs. You should be comfortable building relationships with veterinary businesses, presenting recommendations and coordinating with internal teams. The role is remote but field-based, covering Berkshire, Oxford and West London.
From the employer
Job Description
With an exciting pipeline of pharmaceutical launches alongside trusted, established brands, our sales team continues to support meaningful opportunities for veterinary customers, their clients, and our business.
In this role, as a field‑based Account Manager covering Berkshire, Oxford & West London, you will be the primary point of contact for Companion Animal Veterinary customers, responsible for delivering growth across our existing portfolio and supporting the launch of new products.
Responsibilities:
- Assessing, forecasting, developing plans and reviewing sales to achieve quarterly and annual targets
- Taking ownership and accountability for all activity within assigned accounts and territory - planning and organising time and resources effectively to meet objectives
- Uncovering customer needs, identifying opportunities and delivering recommendations for joint commitment plans with your customers
- Effectively managing internal relationships to provide the optimal level of service for your customers
- Building long-term sustainable and profitable relationships with all relevant personnel in veterinary businesses
- Adapting sales approach to meet the needs of the contact objective, customer needs and customer commitment required to the varying different types of customers in a veterinary business.
- CRM: Delivering on KPIs on call cycle planning and updating and maintenance of customer records
Your Profile:
A strong sales background in Animal Health (desirable). We would also love to hear from you if you have sales experience in Human Health or B2B health industries.
Commercial & strategic thinking
- Ability to prioritise accounts appropriately based on existing sales and potential
- Can interpret sales data and turn insight into action
- Manage opportunity and risk
Customer Centric Behaviours
- Understands the customer’s business, ie pressures, decision drivers and pet owner behaviours
- Adapts communication style as appropriate to audience
- Confident having constructive commercial conversations
- Rapid rapport building with excellent communication, networking and interpersonal skills
Ownership & Accountability
- Takes ownership of territory outcomes
- Plans ahead
- Comfortable with being measured against clear KPIs
Teamwork & Collaboration
- Competency and confidence presenting
- Works effectively with internal teams and shares best practices
- Manage internal relationships to provide optimal service for customers
- Proficiency with Microsoft programmes
Required Skills:
Account Management, Account Management, Adaptability, Animal Health Care, Building Customer Loyalty, CiviCRM, Contract Management, Customer Needs Assessments, Customer Relationship Management (CRM) Software, Customer Satisfaction, Data Analysis, Forecasting, Identifying Sales Opportunities, Industry Knowledge, Industry Trends, Market Analysis, Operational Delivery, Poultry Management, Product Portfolio Management, Relationship Management, Sales Objectives, Sales Process Management, Sales Target Achievement, Stakeholder Relationship Management, Veterinary Consulting {+ 2 more}Preferred Skills:
Current Employees apply HERE
Current Contingent Workers apply HERE
Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status:
RegularRelocation:
VISA Sponsorship:
Travel Requirements:
Flexible Work Arrangements:
RemoteShift:
Valid Driving License:
Hazardous Material(s):
Job Posting End Date:
09/25/2026*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
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