Referral Sales Specialist
At a glance
Mid-level Account Executive role at Modivcare. Remote, United States · full-time · $46,000–$52,000 base.
growthroles summary, based on the employer's posting.
What you'll do
- Build relationships with case managers, program managers and agency staff to generate more referrals from existing sources
- Help territory managers grow assigned areas by coordinating with management on new activation dollars
- Handle daily calls and emails for territory managers, clients and accounts, including confirming client details with case managers
- Capture account needs and call activity in CRM, then answer inquiries or route complaints and unresolved issues
- Protect sensitive materials and keep project work on track for productivity and quality goals
What you bring
- You can qualify through experience or a comparable mix of education and experience; a bachelor's degree is a plus
- You can manage several tasks at once and communicate clearly by phone and in writing
- You can use Word, Excel, Outlook and PowerPoint proficiently
Who this fits
This remote, United States-based role suits someone comfortable with referral outreach, account support and both independent and team-based work. Flexible hours and overtime may be needed, with occasional business travel.
From the employer
Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!
Modivcare is looking for an experienced Referral Sales Specialist I to join our team, responsible for building relationships with case managers, program managers, and agency personnel to increase referrals. This role focuses on growing existing referral sources with managers in their shared area of responsibility.
This role…
- Partners with management to grow assigned territory new activation dollars.
- Handles daily phone and email communication for Territory Managers, clients, and accounts.
- Identifies the needs and preferences of accounts and documents information in CRM.
- Reaches out to Case Managers to confirm client information.
- Manages incoming phone calls by responding to requests and assisting with inquiries.
- Works with management to build and grow a sales-oriented culture.
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions and/or escalating unresolved issues.
- Records details of calls and messages utilizing CRM.
- Maintains access to and security of highly sensitive materials.
- Refers client complaints to appropriate persons.
- Maintains protocol information supplied from reference materials, memos, and training sessions.
- Maintains project productivity and quality goals.
- Participates in other projects or duties as assigned.
- May require occasional business travel.
We are interested in speaking with individuals with the following…
- Bachelor's Degree a plus.
- Zero (0) plus years of experience.
- Or equivalent combination of education and/or experience.
- Ability to work flexible hours and overtime when needed.
- Self-motivation and the ability to work independently and with teams.
- Proficient in the use of Word, Excel, Outlook, and PowerPoint.
- Excellent oral and written communication skills.
- Proficient in managing multiple tasks at the same time.
Salary: $46,000 - $52,000
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.
Extended periods of sitting; frequent telephone, headset, and computer use; data entry; occasional standing and walking; lifting up to 10 lbs.
Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.
We value our team members and realize the importance of benefits for you and your family.
Modivcare offers a comprehensive benefits package to include the following:
- Medical, Dental, and Vision insurance
- Employer Paid Basic Life Insurance and AD&D
- Voluntary Life Insurance (Employee/Spouse/Child)
- Health Care and Dependent Care Flexible Spending Accounts
- Pre-Tax and Post --Tax Commuter and Parking Benefits
- 401(k) Retirement Savings Plan with Company Match
- Paid Time Off
- Paid Parental Leave
- Short-Term and Long-Term Disability
- Tuition Reimbursement
- Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)
Modivcare is an Equal Opportunity Employer.
- EEO is The Law - click here for more information
- Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
- We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at hr.recruiting@modivcare.com
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