Senior Manager / Associate Director, Account Management (Health & Benefits)

Company:

Marsh

Description:

This is a senior role responsible for leading client relationships, account management, and the delivery of health and benefits broking and consulting solutions for a portfolio of corporate clients.

This role serves as a senior client contact point and trusted advisor, with accountability for client retention, renewal strategy, insurer engagement, service quality, team leadership, and the overall performance of assigned accounts. He/she leads the team in delivering timely and high-quality advice.

We will count on you to:

• Lead client account management activities for assigned corporate clients, serving as a senior point of contact and ensuring the effective delivery of client service objectives.
• Develop and maintain strong client relationships by understanding client business priorities, benefits strategy, and service expectations, and by providing timely, high-quality support and advice.
• Oversee day-to-day service delivery and coordinate account management team and internal teams to meet client needs.
• Ensure accurate and timely management of policy documentation, plan implementation, claims, billing, eligibility, administration, renewals, and other account servicing matters.
• Set and lead client account strategies, including renewal planning, market engagement, insurer negotiations, retention, portfolio development, and identification of opportunities to expand relationships.
• Oversee broking exercises, renewals, requests for proposals, and market reviews, ensuring that client requirements are clearly defined, insurer responses are evaluated, and recommendations are commercially robust and well supported.
• Monitor service quality and account performance, proactively identifying areas for improvement and ensuring that service standards, deadlines, and client commitments are consistently met.
• Provide guidance and mentorship to junior team members, as appropriate, to support team development and effective delivery of account management services.
• Ensure compliance with internal processes and regulatory requirements, maintaining appropriate documentation and adherence to company standards and governance practices.
• Contribute to business development and market growth by supporting tender/RFP, developing client expansions, sharing market insight, and strengthening the team’s broking and consulting capabilities.

What you need to have:

• University degree in a related discipline or other relevant qualifications.
• 8+ years of solid account management experience in health & benefits, insurance, and/or insurance broking.
• Strong client and stakeholder management skills, with the ability to build trusted relationships and communicate effectively with clients, insurers, and internal teams.
• Ability to work effectively with internal teams, clients, and external partners.
• Ability to build relationships by communicating, influencing and negotiating effectively with team members.
• Practical understanding of insurance broking, renewals, insurer engagement, client servicing, and the administration of health and benefits programs.
• Strong client and stakeholder management skills, with the ability to build trusted relationships and communicate effectively with clients, insurers, and internal teams.
• Self-initiative and curiosity in health and benefits sector. Self-motivated to seek out knowledge, test ideas and ways to contribute to the team.
• Project management skills, in planning the different milestones to achieve and execute in a timely manner with strong commitment on quality.
• Strong proficiency in Microsoft Excel, Word, and PowerPoint is essential.
• Strong language capabilities in spoken and written English, Cantonese and Mandarin.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.