National Account Manager
At a glance
Mid-level Account Management role at Metcash. Pinkenba.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Grow a portfolio of major customer accounts and pursue additional business opportunities
- Set commercial terms around pricing and stock while protecting account profitability
- Run quarterly customer reviews and turn account data into practical recommendations
- Track stock movement, manage tender work and prepare presentations for customers
- Work with suppliers, department leaders and branches to strengthen contract relationships
What you bring
- A track record in account management, ideally in foodservice or FMCG
- Confidence negotiating commercial deals with both prospective and existing customers
- Strong commercial judgment, including experience supporting profitable results
- Experience analysing data, reporting findings and presenting to customers
- Working knowledge of Excel, Word, PowerPoint and Microsoft Office
Who this fits
This role suits a commercially focused account manager who can build customer relationships, identify growth opportunities and use data to guide decisions. It is a full-time position based in Pinkenba, Australia.
From the employer
At Metcash, you’re part of something bigger. We’ve got the heart of a small business with the strength and support of a big business.
When you join Metcash, your work makes a real difference to independent businesses and local communities, empowering you to:
- Grow your career with tailored development programs
- Thrive your way with flexible work options
- Make your mark in a high-performing, values-led team
Metcash Food Service and Convenience business includes a banner of brands that specialise in the supply to wholesale, convenience, foodservice and QSR customers across Australia. Some of these brands include Campbells, Superior Food Services, Independent Grocers (NT), Mooloolah River Fisheries, Sealanes, Southern Cross Marines and Global Meats. Joining the Metcash Food Service and Convenience business means the work you do contributes to brands with real purpose, empowering independent businesses and strengthening local communities across Australia.
About the Opportunity
We’re looking for a commercially minded National Key Account Manager to join our Key Account Management team in a full-time.
This is an opportunity to own and grow key customer relationships, win new business and shape profitable commercial outcomes. You will work across customers, suppliers, departments and branches to solve problems, deliver valuable business insights and create lasting value throughout the life of customer contracts
In this Role
- Own and grow a portfolio of important customer accounts
- Identify and convert new business opportunities
- Make informed commercial decisions across pricing, stock and profitability
- Lead customer Quarterly Business Reviews and present actionable insights
- Analyse stock velocity and account information to identify opportunities
- Coordinate tender processes and prepare customer presentations
- Collaborate with suppliers, department heads and branches
- Add value to customer partnerships throughout the life of each contract
What are we looking for?
- A proven background in account management, preferably within foodservice or FMCG
- Confidence negotiating new and existing commercial arrangements
- Strong commercial acumen and a track record of supporting profitable outcomes
- Excellent communication, relationship-building and organisational skills
- A proactive, positive and customer-focused mindset
- Experience with data analysis, reporting and customer presentations
- Proficiency in Excel, Word, PowerPoint and Microsoft Office
- A collaborative and accountable approach with a focus on continuous improvement
What’s on offer
We’re proud to offer a workplace that supports your well-being, growth, and belonging:
🏖️ Extra Leave: Enjoy a 5th week of annual leave, 2 well-being days, plus 1 volunteer day annually
📚 Career Growth: Endless learning and development opportunities
👶 Parental Leave: 12 weeks of gender-neutral paid leave for primary carers
🌈 Inclusive Culture: Bronze Employer for LGBTQ Inclusion
⚖️ Neutral Pay Gap: Gender pay gap under 5% (WGEA 2024–2025)
🧠 Mental Health: Gold accreditation by Mental Health Australia
🏡 Flexibility: Flex Ready and Family Friendly Workplace accredited
About Us
Join us and be part of something bigger!
Metcash is Australia’s leading wholesale distribution company, with $19.5 billion in sales (FY25) and a proud spot in the ASX Top 125.
We believe in the power of independent, family-owned businesses to shape vibrant communities. Through our food, liquor, and hardware pillars, we help retailers become the ‘Best Store in Their Town’ by providing merchandising, operational and marketing support.
We’re committed to diversity, inclusion, and sustainability — and we welcome applicants from all backgrounds, including First Nations. If you need support during the application process, just let us know. Your privacy and dignity are always respected.
Please note: This role is being managed directly by our internal Talent Acquisition team. We respectfully request that recruitment agencies do not submit profiles or make contact regarding this opportunity.
#INFLA
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