Customer Success Manager
At a glance
Manager-level Customer Success role at Metcash. Huntingwood · no salary stated · we estimate A$102,500–A$146,750 across Australia.
Metcash has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Build customer partnerships that encourage loyalty and support lasting relationships
- Work with operations to resolve customer problems and turn difficult situations around
- Find ways to expand existing accounts while improving value for customers and Metcash
- Review accounts, track performance and lead ongoing improvements
- Coordinate with customers and internal teams to meet commitments and strengthen confidence
What you bring
- At least three years in customer success or account management across FMCG, retail or supply chain
- A record of earning customer trust and keeping accounts through strong relationships
- Commercial judgment to identify account growth and improvement opportunities
- You understand Australian logistics and can communicate, solve problems and engage stakeholders effectively
Who this fits
This role suits someone with customer success or account management experience who enjoys growing existing accounts and working closely with operations and customers. The position is based in Huntingwood, Australia.
From the employer
At Metcash, you’re part of something bigger. We’ve got the heart of a small business with the strength and support of a big business. When you join Metcash, your work makes a real difference to independent businesses and local communities, empowering you to:
- Grow your career with tailored development programs
- Make your mark in a high-performing, values-led team
- Thrive your way with flexible work options
About the Opportunity
Build trust. Grow partnerships. Make every connection count.
Great customer relationships don’t happen by chance — they’re built on trust, collaboration and results. Join Metcash’s growing Primary Freight team and help our customers succeed, strengthen long-term partnerships and uncover new opportunities for growth.
In this Role, You Will:
- Build lasting relationships: Own customer partnerships and create experiences that keep customers coming back.
- Keep customers thriving: Proactively resolve issues, work with operations teams and turn challenges into positive outcomes.
- Unlock growth: Identify opportunities to grow existing accounts and deliver value for both customers and Metcash.
- Make commercial sense: Lead customer reviews, monitor account performance and drive continuous improvement.
- Be the trusted partner: Work collaboratively with customers and internal teams to deliver on commitments and build confidence.
You’ll bring:
- 3+ years’ experience in customer success or account management within FMCG, retail or supply chain.
- A track record of building strong relationships and driving customer retention.
- Commercial acumen and the ability to spot opportunities for growth and improvement.
- Strong problem-solving, communication and stakeholder engagement skills.
- An understanding of the Australian logistics landscape and a customer-first mindset.
What’s on Offer
🏖️ Extra Leave: 5th week of annual leave, 2 well-being days, 1 volunteer day
📚 Career Growth: Endless learning and development opportunities
👶 Parental Leave: 12 weeks of gender-neutral paid leave for primary carers
🌈 Inclusive Culture: Bronze Employer for LGBTQ Inclusion
⚖️ Neutral Pay Gap: Gender pay gap under 5% (WGEA 2024–2025)
🧠 Mental Health: Gold accreditation by Mental Health Australia
🏡 Flexibility: Flex Ready and Family Friendly Workplace accredited
About Us
Metcash is Australia’s leading wholesale distribution company, with $19.6 billion in sales (FY26) and a proud spot in the ASX Top 125. We believe in the power of independent, family-owned businesses to shape vibrant communities. Through our food, liquor, and hardware pillars, we help retailers become the ‘Best Store in Their Town’ by providing merchandising, operational and marketing support.
We’re committed to diversity, inclusion, and sustainability - and we welcome applicants from all backgrounds, including First Nations. If you need support during the application process, just let us know. Your privacy and dignity are always respected.
Join us and be part of something bigger!
#INFLA
#LI - SS1
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