Customer Growth Manager
At a glance
Manager-level Growth Marketing role at Metaview. London · full-time · no salary stated · we estimate £56,250–£68,750.
Metaview has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Own retention and expansion across a portfolio of more than two thousand accounts, with direct responsibility for GRR and NRR
- Use scheduled digital outreach to move customers through activation, renewal and expansion, stepping in personally for risk or key decisions
- Build the customer communication program, setting audience groups and timing for emails, feature news, Loom guides and webinars
- Create automated workflows, AI-supported outreach and health-score responses, shipping changes without relying on engineering
- Turn churn causes, product confusion and expansion signals into clear recommendations for Product, Marketing and CS leaders
What you bring
- You have built or run high-volume customer programs in digital growth, lifecycle or customer marketing, or a comparable field
- You can manage many accounts, using repeatable playbooks while recognizing when a customer needs direct attention
- You can analyze health-score data, handle renewal pricing and objections, and write concise customer communications
- You actively test AI and automation to scale customer work
Who this fits
This manager role suits someone who can build the scaled customer motion while also handling important customer conversations directly. It is based on-site in London.
From the employer
Metaview is an AI company focused on recruiting. We build AI agents that help world-class companies hire with radically more speed and precision. We automate the toil, and augment the human for companies like Brex, Affirm, Deel, ElevenLabs, and Airtable.
Founded by Siadhal and Shahriar after their experiences scaling Uber and Palantir, we’ve raised $110m from top-tier investors including Google Ventures and Insight Partners.
It’s still day 0: Now is the time to re-engineer how work gets done with AI at the core, and our toughest challenges still lie ahead. We’re looking for people seeking the hardest, most fulfilling work of their lives.
How we work
Four principles guide us:
Velocity. Optimize for rate of learning. Take action, get feedback, get better.
Hospitality. Sweat the experience. Delight customers, candidates and colleagues, even when it’s inconvenient.
Transparency. Public unless private. Share context openly within the company so people and agents can take initiative.
End-to-end. Deliver outcomes, not tasks. Step beyond your job description and see the work through.
The role
Our book is growing faster than 1:1 CS can scale to meet it. We need someone to extend the experience our top accounts get to thousands more, by using AI and automation to do the work, and applying human judgement only where it actually moves the needle.
As a Customer Growth Manager, you'll own retention and expansion across a book of 2,000+ accounts. You'll build the systems that serve the long tail, run the human moments that matter, and act as a rich signal source for Product, Marketing, and CS leadership. The role is the first of its kind on the team, so you'll be designing it as you run it.
Key ownership areas
Own customer growth across the book - a portfolio of 2,000+ accounts, managed through timebound, digital-first touchpoints that drive activation, retention, and expansion. You own GRR and NRR outcomes directly.
Execute timebound strategic human touchpoints at key moments - customer activation, expansion discussions, renewal conversations, risk interventions - ensuring high-impact interactions when customers need them most
Build and run the 1:many communication engine - owning the cadence, segmentation, and send logic for lifecycle emails, feature updates, Loom walkthroughs, and webinars, not just executing them.
Experiment relentlessly with AI and automation -building triggered workflows, AI-assisted outreach, and automated health score responses without needing engineering support, biased toward shipping quickly over designing the perfect system.
Partner cross-functionally to sharpen the broader Engagement motion – synthesising churn reasons, feature confusion patterns, and expansion triggers from across the book, and routing them to Product, Marketing, and CS leadership in a structured, actionable way.
Proactively shape the scaled motion itself - this is an evolving function, and the successful candidate will create structure where none exists, iterate quickly based on what they learn, and adapt as the book and business grow.
What you bring
Experience in one of the following, or something similar:
Digital Customer Growth programs: Where you've built or executed 1:many programs - email campaigns, webinars, customer communities, or automated customer journeys - across a high-volume book of accounts.
Customer Marketing or Lifecycle Marketing in high-growth tech: Focused on segmentation, lifecycle communication, and driving measurable engagement and product activation across large customer bases.
Customer Success, Account Management, or Consulting roles with a systems orientation: Where you've built repeatable playbooks, templates, and frameworks that work across diverse customer types, and have moved a book of accounts on retention and expansion metrics.
Required Skills and Attributes
Proven ability to manage a high volume of accounts and know the difference between an account that needs a system and one that needs a human.
Systems thinker and process builder, naturally ask "how might we scale this?" and have built repeatable motions that work across diverse customer types.
Strong analytical and data-driven mindset; comfortable triaging a health-score dashboard and structuring your week from it.
Commercially sharp - comfortable owning renewal conversations directly, including pricing and objection handling, without needing to escalate.
Technical aptitude and genuine AI enthusiasm - actively experimenting with AI to do more with less, not using it as a novelty.
A strong writer, clear, concise, and able to make a product update feel worth reading.
Entrepreneurial, adaptable, and energised by experimentation - biased toward trying things quickly over designing the perfect system.
Deeply aligned with our brand: intelligent, low-BS, authentic, and customer-obsessed.
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