Customer Growth Manager
At a glance
Manager-level Growth Marketing role at Jobs In. Fitness. London.
Jobs In. Fitness states pay in the role description below.
growthroles summary, based on the employer's posting.
What you'll do
- Manage key corporate accounts from initial onboarding through retention, renewed engagement and growth
- Create onboarding, account management and reactivation workflows that can handle more customers
- Oversee daily customer support and improve response quality, communications and lifecycle journeys
- Spot repeat customer issues, then work with product and operations teams to address their causes
- Use customer data, AI and automation to improve service and internal processes
What you bring
- You bring experience in customer success, account management, B2B sales, customer growth or related operations
- You have worked with CRM or lifecycle marketing, or in SaaS, fintech or marketplace settings
- You can take an unclear customer challenge and drive it forward without a detailed playbook
Who this fits
You’ll suit a hands-on, commercially minded customer operator who wants direct ownership and close work with the founders. The role is based in East London, with two or three office days each week, and is full-time at forty hours.
From the employer
A founder-facing role at a fast-growing UK fundraising platform. The Customer Growth Manager will own the relationship with the company’s most important corporate customers, from onboarding through to retention, reactivation and growth, and will build the systems that make that possible at scale.
The CompanyWe’re building the UK’s most innovative fundraising platform. Winners of a national StartUp for Good Award in 2026, we’re on a mission to become the most impactful force for good in digital fundraising. To date, we’ve processed over £25 million in donations across our platform.
We’re expanding our core team and looking for someone who wants to work closely with the founders, take real ownership and help shape how a fast-growing fundraising business serves and grows its customers.
The Basics● Location: East London (2/3 days in office)
● Working pattern: Full-time (40 hours)
● Salary: £40-£50k
● Reports to: Founders
The OpportunityThe client has built a market-leading fundraising product. The next job is to make the experience around that product just as good.
This is a chance to sit at the intersection of customer success, account management, commercial growth and operations, working directly alongside the founders. There is no detailed playbook. The person who joins will decide what good looks like, build it and own the results.
The RoleThis is a highly hands-on position. The Customer Growth Manager will manage key customer relationships, oversee day-to-day support, find opportunities to increase customer engagement and usage, and build the processes that allow all of it to scale. They will be asking where customers are getting stuck, who isn’t getting enough value, what could be automated and who could benefit from more of the product, and then acting on the answers.
Customer growth and account management
Own relationships with key corporate customers
Proactively engage customers and drive adoption, retention and growth
Build structured onboarding, account management and reactivation processes
Identify opportunities to deepen relationships and increase use of the platform
Customer experience and support
Own the quality and responsiveness of the customer experience
Oversee day-to-day support, using AI and automation where appropriate
Identify recurring customer problems and work with product and operations to fix them at source
Improve customer communications and lifecycle journeys
Systems and automation
Build CRM processes and customer journeys that allow customers to be managed at scale
Use data, AI and automation to improve customer experience and internal efficiency
Turn successful approaches into repeatable processes
Create stronger feedback loops between customers, product and operations
What success looks like
Customers are onboarded effectively and get maximum value from the platform
Key customers receive proactive account management
Support is fast, consistent and increasingly scalable
Customer friction is identified and removed
Disengaged customers are reactivated and adopt more of the platform
Customer insight drives product and operational improvements
The client is looking for someone commercial, proactive, autonomous and naturally customer-focused. They will be comfortable taking an ambiguous problem, working out what needs to happen and making it happen without a detailed playbook.
Relevant experience could come from:
Customer success or account management
B2B sales or customer growth
Customer operations or commercial operations
SaaS, fintech or marketplace businesses
CRM or lifecycle marketing
Experience in a small or fast-growing company would be particularly valuable.
Your recruiter for this role is Charlotte Wood, Recruitment Consultant at Jobs In. Fitness, and can be contacted simply by applying for this role below. Jobs In. Fitness are a fitness recruitment agency, specialising in hundreds of fitness jobs in the UK like these. If you are keen to be considered please 'apply now'. Please note that only applicants matching the strict criteria above will be contacted as part of the recruitment process.
Not this one either?
Claude or ChatGPT reads the other 93,843 for you.
Get better matches →
