Retention Specialist

MERS Goodwill mersgoodwill.org Open · verified Sep 21, 2026

Brentwood Mid-level Retention Marketing

At a glance

Mid-level Retention Marketing role at MERS Goodwill. Brentwood.

Pay not stated Retention Marketing salary

RoleRetention Marketing

SeniorityMid-level

LocationBrentwood

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Help participants meet workplace expectations and strengthen job performance
Train participants after employer-led instruction ends, then address performance barriers
Build participants’ workplace relationships with coworkers and supervisors
Complete progress notes, billing, and participant files on time
Connect participants with community resources through referrals, advocacy, and follow-up

What you bring

A high school diploma plus experience in social services
A driver’s license and current vehicle insurance
Experience supporting people with disabilities in social services is preferred
First Aid and CPR credentials are preferred
You can complete required background and records checks

Who this fits

You’ll fit a mission-focused role supporting participants at their work sites and through community resources. Expect extensive travel, with seventy-five percent required, plus regular documentation and confidentiality requirements. The position is full-time hourly and based in Brentwood.

From the employer

Required Travel: 75%
Position Type: Hourly Full-Time
Hourly Rate: $19

MERS/Missouri Goodwill Industries is looking for an energetic, self-motivated, and professional Retention Specialist to join our PLB team! The ideal candidate will support our mission, "Changing Lives Through the Power of Work!" and embody our core values of diversity, integrity, passion, professionalism, respect, and responsibility.

If you're seeking an opportunity that empowers you to achieve new goals while pursuing a mission-driven career, then this is the perfect fit for you.

Qualifications

High School Diploma and experience working in social services required.
Bachelor's Degree and experience working in the field of social services with individuals with disabilities is preferred.
Driver's license and current insurance required.
First Aid and CPR preferred.

Primary Duties/Responsibilities

Assists participants with meeting employer expectations with work performance.
Provide training to improve participant's work performance after employer's training period has ended.
Problem solves to create accommodations or other ways to address performance issues.
Support participants to develop and maintain natural support and positive relationships with co-workers and supervisors.
Completes and submits agency documentation in a timely manner such as weekly progress notes and hourly billing.
Maintains participant file in accordance with agency requirements.
Utilizes time at participant's the work site to complete necessary documentation, when possible, maintains a minimum of 80% of hours worked in billable time.
Maintains knowledge of community resources that can be utilized to support participant needs (i.e., transportation, medical, childcare, utilities, etc.)
Makes referrals, advocates, and follows up.
Maintains confidentiality according to agency guidelines, follows ethical guidelines.
Completes training hours annually based on funded requirements.
Other duties as assigned.

Benefits

Individual and family medical benefits for full-time employees working 30 or more hours per week.
Individual and family dental and vision benefits on the first of the month following the hire date for employees working 20 or more hours week.
Voluntary Life and AD&D Insurance on the first of the month following the hire date for employees working 20 or more hours per week.
403(B) Retirement on date of hire for employees working 20 or more hours per week.
403(B) Retirement + Employer Match after one year of employment for employees working 20 or more hours per week.
401(A) Retirement on date of hire for employees working 20 or more hours per week.
PTO Accrual up to 15 days based on hours worked.
Employee store discount
Paid holidays
Flexible Schedules
Career Growth Opportunities

MERS Missouri Goodwill is an equal-opportunity employer. MERS Goodwill does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any other non-merit factor.

MERS Missouri Goodwill requires various background and records checks upon employment.