Retention Specialist (Full-Time)
At a glance
Mid-level Retention Marketing role at MERS Goodwill. Brentwood · no salary stated · we estimate $54,299–$108,200 across the United States.
MERS Goodwill has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Coach participants on meeting workplace expectations, then provide follow-up training when employer instruction ends
- Find accommodations or other ways to address performance problems, and help participants build positive workplace relationships
- Complete progress notes, billing records and participant files accurately and on time
- Connect participants with community resources through referrals, advocacy and follow-up
- Keep billable work at the required share of your hours and complete annual training
What you bring
- A high school diploma and prior work in social services are required
- You need a driver’s license and current vehicle insurance
Who this fits
This hourly, full-time role involves substantial travel, with seventy-five percent required. It suits someone with social-services experience who can support participants at their work sites and handle documentation. A bachelor’s degree and experience supporting people with disabilities are preferred; First Aid and CPR are also preferred.
From the employer
Required Travel: 75%
Position Type: Hourly Full-Time
Hourly Rate: $19
MERS/Missouri Goodwill Industries is looking for an energetic, self-motivated, and professional Retention Specialist (Full-Time) to join our PLB team! The ideal candidate will support our mission, "Changing Lives Through the Power of Work!" and embody our core values of diversity, integrity, passion, professionalism, respect, and responsibility.
If you're seeking an opportunity that empowers you to achieve new goals while pursuing a mission-driven career, then this is the perfect fit for you.
Qualifications
- High School Diploma and experience working in social services required.
- Bachelor's Degree and experience working in the field of social services with individuals with disabilities is preferred.
- Driver's license and current insurance required.
- First Aid and CPR preferred.
Primary Duties/Responsibilities
- Assists participants with meeting employer expectations with work performance.
- Provide training to improve participant's work performance after employer's training period has ended.
- Problem solves to create accommodations or other ways to address performance issues.
- Support participants to develop and maintain natural support and positive relationships with co-workers and supervisors.
- Completes and submits agency documentation in a timely manner such as weekly progress notes and hourly billing.
- Maintains participant file in accordance with agency requirements.
- Utilizes time at participant's the work site to complete necessary documentation, when possible, maintains a minimum of 80% of hours worked in billable time.
- Maintains knowledge of community resources that can be utilized to support participant needs (i.e., transportation, medical, childcare, utilities, etc.)
- Makes referrals, advocates, and follows up.
- Maintains confidentiality according to agency guidelines, follows ethical guidelines.
- Completes training hours annually based on funded requirements.
- Other duties as assigned.
Benefits
- Individual and family medical benefits for full-time employees working 30 or more hours per week.
- Individual and family dental and vision benefits on the first of the month following the hire date for employees working 20 or more hours week.
- Voluntary Life and AD&D Insurance on the first of the month following the hire date for employees working 20 or more hours per week.
- 403(B) Retirement on date of hire for employees working 20 or more hours per week.
- 403(B) Retirement + Employer Match after one year of employment for employees working 20 or more hours per week.
- 401(A) Retirement on date of hire for employees working 20 or more hours per week.
- PTO Accrual up to 15 days based on hours worked.
- Employee store discount
- Paid holidays
- Flexible Schedules
- Career Growth Opportunities
MERS Missouri Goodwill is an equal-opportunity employer. MERS Goodwill does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any other non-merit factor.
MERS Missouri Goodwill requires various background and records checks upon employment.
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