Customer Success Manager
Remote New York Full-time Manager Customer Success
At a glance
Mid-level Customer Success role at Merkle Science. Remote, United States · full-time.
Pay not stated
RoleCustomer Success
SeniorityManager
LocationNew York
WorkplaceRemote
EmploymentFull-time
PostedSep 30, 2026 · 2d ago
Role brief
growthroles summary, based on the employer's posting.
What you'll do
- Serve as the main contact for customers, building lasting relationships with account stakeholders and executive sponsors
- Work with product teams to represent customer needs and spot opportunities within key accounts
- Coordinate delivery of solutions around customer goals, and share initiative updates with internal and external stakeholders
- Track account measures and product usage, then work with Sales to onboard clients and expand existing accounts
What you bring
- At least three years managing customer or client accounts
- Prior experience in compliance, web3, or blockchain, plus experience at an early-stage startup
- Fluent English and a proven record of upselling through strong customer relationships
Who this fits
This role suits someone comfortable owning customer relationships, monitoring product use, and growing existing accounts. The position is remote and based in New York.
From the employer
⚡️ About Merkle ScienceMerkle Science provides blockchain transaction monitoring and intelligence solutions for web3 companies, digital asset service providers, financial institutions, law enforcement and government agencies to detect, investigate, and prevent illicit use of cryptocurrencies. Our vision is to make cryptocurrencies safe and provide infrastructure for the safe and compliant growth of cryptocurrencies.
Merkle Science is headquartered in New York with offices in Singapore, Bangalore and London. The team has combined experience across Bank of America, Paypal, Luno, Thomson Reuters and Amazon. The company has raised over $27M from SIG, Beco, Republic, DCG, Kenetic, GGV and several others.
Be the primary point of contact and build long-term relationships with customers. Customer champion within Merkle Science who will work closely with the product team to advocate for key requirements of customers and identify new opportunities. Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors. Ensure the timely and successful delivery of our solutions according to customer needs and objectives. Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders. Forecast and track key account metrics. Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests. Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis. Monitor and analyze customer's usage of our product. Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships. Drive upsells within existing customer base. Fluent in English. At least 3 years of prior account management experience. Previous compliance/web3/blockchain experience. At least 1 prior early-stage startup experience. Proven ability to upsell with exceptionally strong relationship and people management capabilities. A creative problem solver, results driven and self-motivated. Possesses a resilient personality and reacts well under pressure. High emotional intelligence, well organized with the ability to prioritize workload and use time effectively. Ability to handle changing requirements and unforeseen problems rapidly and positively
❤️ Well Being, Compensation and BenefitsWe care about your well-being. Along with excellent health insurance, we offer flexible time off, learning & development initiatives and hours that are designed to provide work/life balance. We regularly host team-building sessions and encourage discussions around mental health.
We reward talent and believe in acknowledging people for their contributions. We offer industry-leading compensation, along with generous equity. As a rapidly growing business, there are endless opportunities to grow your career with Merkle Science.
Merkle Science is headquartered in New York with offices in Singapore, Bangalore and London. The team has combined experience across Bank of America, Paypal, Luno, Thomson Reuters and Amazon. The company has raised over $27M from SIG, Beco, Republic, DCG, Kenetic, GGV and several others.
Be the primary point of contact and build long-term relationships with customers. Customer champion within Merkle Science who will work closely with the product team to advocate for key requirements of customers and identify new opportunities. Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors. Ensure the timely and successful delivery of our solutions according to customer needs and objectives. Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders. Forecast and track key account metrics. Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests. Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis. Monitor and analyze customer's usage of our product. Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships. Drive upsells within existing customer base. Fluent in English. At least 3 years of prior account management experience. Previous compliance/web3/blockchain experience. At least 1 prior early-stage startup experience. Proven ability to upsell with exceptionally strong relationship and people management capabilities. A creative problem solver, results driven and self-motivated. Possesses a resilient personality and reacts well under pressure. High emotional intelligence, well organized with the ability to prioritize workload and use time effectively. Ability to handle changing requirements and unforeseen problems rapidly and positively
❤️ Well Being, Compensation and BenefitsWe care about your well-being. Along with excellent health insurance, we offer flexible time off, learning & development initiatives and hours that are designed to provide work/life balance. We regularly host team-building sessions and encourage discussions around mental health.
We reward talent and believe in acknowledging people for their contributions. We offer industry-leading compensation, along with generous equity. As a rapidly growing business, there are endless opportunities to grow your career with Merkle Science.
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