German Speaking Video Streaming Customer Experts - Work Remote In Greece
At a glance
Mid-level Video Production role at Mercier Consultancy Group. Remote, Greece · full-time.
Pay not stated Video Production salary
growthroles summary, based on the employer's posting.
What you'll do
- Provide technical help for users of a global streaming platform, including account and subscription concerns
- Resolve billing questions, playback failures, app connection problems, and device troubleshooting requests
- Use streaming software and service knowledge to address customer issues across the platform
- Pass repeated technical defects to engineering teams responsible for the streaming infrastructure
- Work with international colleagues to support service quality and customer retention
What you bring
- Native or fluent German communication, both spoken and written, is required
- A valid EU passport is mandatory for this position
- You bring basic technical ability for troubleshooting streaming apps across different devices
- You communicate professionally and approach customer interactions with a service-focused mindset
Who this fits
You’ll suit a resilient, adaptable customer support professional with a strong interest in streaming platforms and digital media. The role is fully remote while working from Greece. Relocation support is available for candidates moving to Greece.
From the employer
German Speaking Video Streaming Customer Experts
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with industry-leading organizations across Europe. We specialize in sourcing multilingual professionals for elite roles, ensuring both career growth and cultural enrichment for our candidates.
Job Overview
We are currently looking for motivated individuals to join our team as German Speaking Video Streaming Customer Experts. This German Speaking Video Streaming Customer Experts position in Greece is an ideal opportunity for those looking to advance their career in the global streaming entertainment industry while enjoying the vibrant lifestyle of the Mediterranean.
Key Responsibilities
- Provide high-quality technical support to users of a leading global streaming platform.
- Assist customers with subscription management, account billing, and device troubleshooting.
- Navigate streaming-specific software to resolve content playback and app connectivity issues.
- Maintain a deep understanding of the platform's content library and service features.
- Act as a brand ambassador, ensuring a premium user experience for every customer.
- Collaborate with international teams to enhance streaming service performance and user retention.
- Report recurring technical bugs to specialized engineering departments within the streaming infrastructure.
Requirements
- Native or fluent German (spoken and written).
- Valid EU passport (mandatory).
- Strong interest in the streaming platforms industry and digital media.
- Professional communication skills with a customer-centric mindset.
- Basic technical aptitude for troubleshooting streaming applications on various devices.
- Resilient, positive, and adaptable to a dynamic remote working environment within Greece.
Benefits
What We Offer
- Competitive Monthly Salary.
- 2 Extra Salaries Per Year (13th and 14th salary).
- Fully Paid Training programs to excel in German-speaking jobs.
- Health Insurance and comprehensive benefits package.
- Fully Paid Relocation Package (flight, transfer, hotel) for candidates relocating to Greece.
- Monthly Performance Bonus linked to service quality.
- Exposure to a fast-paced environment among the most prestigious German-speaking jobs in Greece.
Life in Greece
Embracing one of our Jobs in Greece means choosing a lifestyle defined by sunshine, ancient history, and a modern, welcoming culture. Greece offers an unparalleled quality of life, where you can enjoy world-renowned cuisine, turquoise coastlines, and a thriving expatriate community after your work day concludes.
Our comprehensive relocation package makes your transition to Greece seamless and stress-free. Whether you are seeking adventure or professional development, relocating to Greece for a German Speaking Video Streaming Customer Experts position in Greece ensures you thrive in both your personal and professional life.
How to Apply
Ready to elevate your career with one of the most exciting German-speaking jobs on the market? Click "Apply Now" to submit your application and join the Mercier Consultancy Group network today. We look forward to helping you start your journey in the beautiful Mediterranean.
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