Dutch Speaking Video Streaming Customer Experts - Work Remote In Greece
At a glance
Mid-level Video Production role at Mercier Consultancy Group. Remote, Greece · full-time.
Pay not stated Video Production salary
growthroles summary, based on the employer's posting.
What you'll do
- Help subscribers over chat, email, and phone with streaming, account, and subscription questions
- Troubleshoot playback, connection, and video-quality problems so users can watch smoothly
- Explain billing, subscription options, and access to content in clear, helpful Dutch
- Flag recurring technical issues to other teams and help improve the viewing experience
- Learn platform features and new releases, while following rules that protect subscriber data
What you bring
- Native or fluent spoken and written Dutch, plus working proficiency in English
- A valid EU passport is required for this role
- Strong troubleshooting skills and a customer-focused approach
Who this fits
This role suits someone who enjoys helping streaming subscribers and can communicate comfortably in Dutch and English. The job is remote in Greece, with relocation support available. Prior high-volume customer support experience is preferred, not required.
From the employer
Dutch Speaking Video Streaming Customer Experts
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international staffing firm dedicated to bridging the gap between top-tier global talent and industry-leading organizations. As a leader in European recruitment and BPO services, we pride ourselves on delivering bespoke career solutions that empower professionals to excel in the most dynamic sectors, including the fast-paced world of digital entertainment.
Job Overview
We are currently scouting for talented individuals to join our team as Dutch Speaking Video Streaming Customer Experts. This Dutch Speaking Video Streaming Customer Experts position in Greece offers a unique opportunity to provide premium support for one of the world’s most renowned streaming platforms, ensuring that subscribers enjoy a seamless and immersive viewing experience.
Key Responsibilities
- Provide world-class customer support via chat, email, and phone for a leading streaming platform.
- Assist users with technical troubleshooting regarding streaming quality, connectivity, and playback issues.
- Manage account inquiries, including billing, subscription tiers, and content accessibility concerns.
- Ensure high satisfaction levels by delivering empathetic and solution-oriented communication in Dutch.
- Collaborate with cross-functional teams to report recurring technical trends and improve the overall streaming user journey.
- Maintain comprehensive product knowledge to guide subscribers through the platform's features and latest content releases.
- Adhere to security and privacy guidelines to protect user data within the streaming ecosystem.
Requirements
- Native or fluent Dutch (spoken and written).
- Proficient in English (working language).
- Valid EU passport (mandatory).
- A deep passion for the streaming industry and digital media.
- Strong problem-solving abilities and a customer-centric mindset.
- Previous experience in high-volume customer service or support roles is preferred.
Benefits
What We Offer
- Competitive Monthly Salary.
- 2 Extra Salaries Per Year (13th and 14th salary).
- Monthly Performance Bonus for achieving quality and productivity goals.
- Fully Paid Relocation Package (flight tickets, airport transfer, and initial hotel accommodation).
- Comprehensive professional training programs to excel in our Dutch-speaking jobs.
- Full Private Health Insurance and extensive employee benefits.
- The opportunity to build a career in one of the most exciting, sun-drenched locations in Europe.
Life in Greece
Embrace a vibrant new chapter by securing one of the most sought-after Dutch-speaking jobs in Greece. Known for its world-famous Mediterranean climate, Greece offers a stunning blend of ancient history, breathtaking islands, and a modern urban culture that thrives year-round. Choosing this Dutch Speaking Video Streaming Customer Experts position in Greece means waking up to sunshine and enjoying an unparalleled work-life balance.
Beyond the career growth, living in Greece provides an affordable and high quality of life. From the culinary delights of authentic Mediterranean cuisine to the welcoming nature of the local community, you will find that Greece is the perfect backdrop for your next professional adventure. We provide full relocation support to ensure your transition to working in Greece is smooth, stress-free, and successful.
How to Apply
If you are ready to elevate your career and join a dynamic team of professionals in a beautiful international setting, we want to hear from you. Click the Apply Now button to submit your application and take the first step toward your new role with Mercier Consultancy Group.
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