Head of Strategic Accounts, Canada
Leadership Account Management role at MedMe Health. Toronto · full-time · CA$120,000–CA$160,000 base.
Growth Roles summary, based on the employer's posting.
What you'll do
- You’ll own relationships with MedMe’s largest Canadian enterprise and partnership customers
- You’ll protect renewals and increase product use across established accounts
- You’ll find and close smaller expansions within current product lines
- You’ll act as the senior contact for key national relationships, including founder-level conversations
- You’ll create account strategies and QBR rhythms, then coordinate Product, CS, and Support on escalations
What you bring
- You’ve led complex enterprise accounts with multiple stakeholders
- You can engage confidently with senior leaders at major national organizations
- You’ve improved retention and product adoption among existing customers
- You bring strong relationship-building and executive communication skills
Who this fits
This role suits a senior account leader who can take daily ownership of important Canadian relationships and help founders step away from account management. Pharmacy, health technology, or another regulated B2B setting is helpful but not required. The job is hybrid in Toronto, with office attendance two to three days per week and occasional customer, partner, or industry travel. Exceptional remote arrangements may be considered based on experience.
From the employer
The Opportunity
MedMe's largest Canadian relationships, the country's biggest pharmacy chains, banner networks, and association partnerships, currently sit with the founders. That's not scalable as those accounts and partnerships grow in number and complexity.
We're hiring a Head of Strategic Accounts, Canada as the senior owner of all of MedMe's existing Canadian enterprise and partnership accounts. This is explicitly a senior seat, not a junior one, the mandate is retention, adoption, and taking day-to-day account management off the founders' plates for good.
About MedMe Health
At MedMe, we are passionate about empowering pharmacists to provide services beyond just prescribing. Our mission is to build an all-in-one cloud-based platform that enables pharmacists to schedule, document, and manage clinical services at scale. With over 4,500 pharmacies using our software, we've facilitated more than 25 million patient services, transforming pharmacies into community health hubs across North America.
What You'll Do
Own the full relationship for MedMe's largest existing Canadian enterprise and partnership accounts
Drive retention and adoption across those accounts
Identify and close lower-level upsell within existing product lines (new product launches are owned by the Enterprise, Partnerships & Expansion AE)
Serve as the senior, founder-level point of contact for MedMe's most important Canadian relationships
Build account plans and QBR cadences for top accounts
Partner cross-functionally with Product, CS, and Support to resolve account-level escalations
About You
Senior account management or enterprise customer success experience, ideally owning large, complex, multi-stakeholder accounts
Comfortable operating at a senior/executive level with major national accounts
A track record of driving retention and adoption in existing accounts, not just closing new logos
Strong relationship-management and executive-presence skills
Bonus: experience in pharmacy, health tech, or another regulated, relationship-driven B2B industry
Success in This Role Looks Like
30 days: You're ramped on MedMe's largest Canadian accounts and the current relationship status with each.
60 days: You're independently running the relationship for MedMe's top accounts, with the founders stepping back.
90 days: Account plans and QBR cadences are in place for all major accounts, with at least one upsell or adoption win.
Long-term: Retention and adoption are fully owned at a senior level across MedMe's national account base, with founders no longer needed for day-to-day account management.
How We Hire
MedMe is committed to a fair and equitable hiring process for all candidates. To ensure that each candidate's journey is consistent and the selection process is unbiased, the team at MedMe will not be responding to any personal messages regarding this role or other opportunities. This role will follow the below Interview Process:
Initial screening conversation with our People and Culture team
Intro interview with the hiring manager
Technical interview with the team
Additional cross-functional interview as required (depending on the role)
References and offer
How We Use AI
At MedMe, we use AI to help us organize and manage applications, so our team can spend their time where it matters most. Every CV is personally reviewed by a human being; AI helps us stay organized, not make decisions. We believe AI should make great people more effective, not replace the thinking and judgment that great hiring requires.
Perks at MedMe
Comprehensive Health Benefits: Full coverage for dental, vision, physical, and mental health, plus a health spending account to cover additional wellness needs
Group RRSP: Secure your future with our Group Registered Retirement Savings Plan (RRSP)
Professional Development: We support your growth with a yearly budget dedicated to learning opportunities
Work-from-Home Stipend: A dedicated stipend to help set up and maintain your ideal home office
Office Closure for Holidays: Enjoy 1 week of company-wide office closure during the holidays
Company Retreats: Participate in exciting on-site team retreats for collaboration and bonding
Location
This is a hybrid position, based at our office located at the intersection of Adelaide and Spadina in Toronto, with in-person work required 2-3 days per week, aligned to operational needs. Occasional travel is expected for customer meetings, partner discussions, and industry events. Remote candidates may be considered on an exceptional basis based on experience.
Equal Opportunity & Accessibility
MedMe is a proud equal opportunity workplace that is committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We're looking for motivated and compassionate people who can execute from the ground up and support the work that MedMe believes in.
MedMe is committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.
Learn More About MedMe
If you'd like more context on MedMe, our growth, and the team you'd be joining, here are a few highlights:
Globe and Mail – Canada's Top Growing Companies (2025): MedMe was recognized on The Globe and Mail's list of Canada's Top Growing Companies, based on audited three-year revenue growth. Link
Forbes 30 Under 30: Our co-founders were named to Forbes 30 Under 30 for their work building MedMe. Read more
C100 Growth Cohort (2025): MedMe is part of the 2025 C100 Growth Cohort, a selective community of Canada's top scaling companies. Link
Compensation
The salary range for this role is CAD $120,000 - $160,000 base annually, plus variable compensation tied to retention and upsell outcomes (final structure to be confirmed). Compensation is determined based on experience, skills, and alignment to the role's scope. We're happy to discuss the full details of our compensation package with candidates who progress through our interview process.
Not this one either?
Claude or ChatGPT reads the other 60,181 for you.
Get better matches →