Account Manager - Mid-Market (Johor Bahru)

Maxine Open · verified Oct 18, 2026

Johor Bahru Full-time Manager Account Management

At a glance

Manager-level Account Management role at Maxine. Johor Bahru · full-time.

Pay not stated Account Manager salary

RoleAccount Management

SeniorityManager

LocationJohor Bahru

EmploymentFull-time

PostedFeb 25, 2026 · 7mo ago

Role brief

growthroles summary, based on the employer's posting.

What you'll do

Build account plans that hit portfolio KPIs, expand revenue, and deepen coverage across assigned customers
Find and close new business while strengthening ties with existing and prospective customers
Create retention actions that reduce churn across your account portfolio
Review market, risk, and financial information to support deal decisions and screen opportunities
Keep CRM pipelines current, progress opportunities from appointments to closure, and support aging collections

What you bring

A tertiary qualification in business administration, sales, or a related discipline
Strong communication and relationship-building ability with professionals at every organizational level
A results-focused approach centered on solving customer needs and openness to feedback

Who this fits

This role suits someone who can manage mid-market accounts, develop relationships, and turn customer needs into solutions. You’ll collaborate with internal stakeholders on operations and service delivery, while working from Johor Bahru, Malaysia.

From the employer

Are you ready to get ahead in your career?

We want to empower you to turn your ambitions into achievements.
We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?

What are you accountable for?

Develop and formulate strategic tactical plans in a bigger market portfolio. To ensure KPI and goals of assigned accounts in portfolio are met.
Build market position in the assigned account by identifying potential business deals and close relationship with existing and new customers;
Develop and formulate retention strategy to minimize churn rate of the portfolio of accounts;
Provide and screen data/ information for potential business deals by analysing market strategy, examining risks and financial accuracy for business decision making;
Protect organization's value by keeping company information and tender confidential;
Grow account depth and breadth to ensure account coverage on top of dealer coverage where applicable;
Assist collection team on customers' aging.
Ensure pipeline in CRM are diligently updated - consistently exploring new opportunities on weekly basis to follow up through from initiating appointment to closing.
Capable to develop assigned accounts with Account Development Plans to increase revenue.
Good collaboration with internal stakeholders to drive operation and service delivery.

What do you need to have for this role?

Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
Result driven and passionate individual who eager to help customer by providing solutions based on customer needs
Relationship management skills and openness to feedback
Tertiary education in business administration, sales or relevant field

What’s next?

Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.