Director, Account Management, Financial Institutions (Malaysia)
At a glance
Leadership Account Management role at Mastercard. Kuala Lumpur · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Build account plans for Malaysian financial institution partners and turn them into sustainable growth
- Develop senior customer relationships while serving as a trusted commercial adviser
- Find ways to place more Mastercard products, services, and solutions across existing portfolios
- Run business reviews, planning sessions, negotiations, and customer engagement activities
- Track portfolio results, prepare proposals, and coordinate internal teams around customer outcomes
What you bring
- Substantial experience in account management, relationship management, business development, or commercial leadership
- A background managing relationships with issuers, acquirers, banks, or other payments customers
- A record of expanding customer portfolios, partnerships, and commercial results
- Strong knowledge of payments, banking, cards, or financial services, with senior stakeholder influence
- Experience creating account plans, business cases, commercial proposals, and growth strategies
Who this fits
This role suits a commercially focused account leader who can work with senior financial institution stakeholders in Malaysia. You’ll need to coordinate across Product, Marketing, Services, Finance, Legal, customers, and other stakeholders while managing competing priorities. The role is based in Kuala Lumpur and includes responsibility for information security practices and required security training.
From the employer
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Director, Account Management, Financial Institutions (Malaysia)Mastercard is seeking a commercially driven account management leader to manage and grow strategic financial institution relationships across Malaysia. This role is responsible for developing long-term partnerships with financial institutions, identifying growth opportunities, and supporting the delivery of Mastercard’s products, services, and solutions. The successful candidate will work closely with customers to understand their business priorities, develop account strategies, and drive mutually beneficial outcomes. Combining relationship management, commercial leadership, and strategic planning, the role offers the opportunity to influence key customer partnerships, expand Mastercard’s presence within customer portfolios, and contribute to the continued growth of the payments ecosystem in Malaysia.Role
• Develop and execute account strategies to strengthen customer relationships and drive sustainable growth across assigned financial institution partners.
• Build and maintain senior-level relationships with customer stakeholders, acting as a trusted partner and advisor.
• Identify opportunities to expand Mastercard's products, services, and solutions within existing customer portfolios.
• Lead business reviews, strategic planning discussions, and customer engagement activities.
• Collaborate closely with Product, Marketing, Services, Finance, Legal, and other cross-functional teams to deliver customer outcomes
• Drive portfolio performance by monitoring business results, identifying growth opportunities, and supporting execution of commercial initiatives.
• Prepare strategic presentations, business recommendations, and customer proposals for both internal and external stakeholders.
• Support negotiations, business cases, and partnership initiatives designed to strengthen long-term customer engagement.
• Monitor market, competitive, and industry developments to identify risks and opportunities impacting customer portfolios.
• Contribute to a collaborative, growth-oriented culture while supporting broader market objectives and priorities.
All About You
• Significant experience in account management, relationship management, business development, or commercial leadership roles.
• Experience managing financial institution relationships, including issuers, acquirers, banks, or broader payments ecosystem customers.
• Proven track record of growing customer portfolios, expanding partnerships, and delivering commercial outcomes.
• Strong understanding of the payments, banking, cards, or financial services landscape.
• Ability to build credibility and influence senior stakeholders across customer organisations.
• Experience developing account plans, business cases, commercial proposals, and growth strategies.
• Excellent communication, presentation, negotiation, and stakeholder management skills.
• Ability to navigate complex organisations and collaborate effectively across multiple internal and external stakeholders.
• Strong analytical and problem-solving capabilities with the ability to translate insights into action.
• Self-motivated, results-oriented approach with a demonstrated ability to manage multiple priorities in a dynamic environment.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
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