Senior Director, Referral Services & Business Development

Site: Mass General Brigham Home Care, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Mass General Brigham Healthcare at Home is seeking a Senior Director, Referral Services & Business Development to lead referral operations and drive strategic growth across the home-based care continuum. This leader will oversee the Referral Services Center and support enterprise priorities across home health and Healthcare at Home as services expand.

This is a highly visible leadership role responsible for driving operational excellence, leading transformation, and enabling scalable growth in home-based care delivery.
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Why This Role Matters

Healthcare at Home is a strategic growth priority within Mass General Brigham, reshaping how care is delivered across the system. This Senior Director role sits at the center of that evolution—ensuring strong, efficient referral operations while enabling the organization’s continued expansion.

This leader will directly influence patient access, system performance, and the advancement of home-based care across MGB.

This is a hybrid leadership role with expected regular presence across the Healthcare at Home service territory and the corporate headquarters at Assembly Row in Somerville, MA. Significant travel is anticipated to support provider relationship development, on-site meetings, hospital and partner engagement, and market growth activities.

Key Responsibilities
•Lead and manage the division's referral operations to ensure efficient and effective patient flow.

•Develop and implement business development strategies to expand referral networks and enhance hospital partnerships.

•Collaborate with clinical, administrative, and marketing teams to ensure referral processes align with patient care objectives.

•Monitor and analyze referral data to identify opportunities for process improvements and growth.

•Establish relationships with external stakeholders, including physicians, healthcare providers, and business partners, to drive referral growth.

•Oversee the development of marketing initiatives to promote hospital services and expand market reach.

•Ensure compliance with healthcare regulations, hospital policies, and industry standards in referral and business development activities.

•Provide leadership and mentorship to teams, fostering professional growth and enhancing overall performance.

•Prepare and present reports to senior leadership on referral trends, operational efficiency, and business development outcomes.
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Qualifications

Education

• Bachelor’s degree in Healthcare Administration, Business, Nursing, or related field required.
• Master’s degree preferred

Experience

• 8+ years of experience in healthcare operations, referral management, business development, or related field (required)
• 5+ years of senior leadership experience managing teams and cross-functional initiatives (required)
• Experience in home health, hospice, home infusion, or post-acute care preferred
• Demonstrated success leading organizational redesign, operational transformation, or enterprise change initiatives strongly preferred

Leadership Competencies

• Strong data analytics and strategic thinking skills, with ability to translate insights into enterprise action
• Executive-level communication and presentation skills, with ability to influence senior leadership and system partners
• Strong written communication skills, with ability to synthesize complex information into clear, actionable narratives
• Proven success leading large-scale change management and organizational transformation
• Ability to design and implement scalable operating models and workflow redesign
• Strong executive presence with ability to influence across clinical, operational, and external stakeholders
• Demonstrated ability to build and grow referral networks in complex healthcare environments

Additional Job Details (if applicable)

At Mass General Brigham, our employees are our most important resource. We are committed to ensuring employees have access to a benefits package that is comprehensive, contemporary, and highly competitive. We offer a full range of benefits that meet the needs of you and your family, including programs to support your health, financial well-being, and life.

Offerings include:

• Medical, dental, and vision insurance
• A robust retirement savings program
• Generous paid time off
• Tuition assistance and professional development support
• And other perks!

Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives!

Remote Type

Hybrid

Work Location

399 Revolution Drive

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$161,657.60 - $235,154.40/Annual

Grade

10

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

1410 Mass General Brigham Home Care, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.