Senior Director, Business Development

We are the company that cares – for our staff, for our clients, for our partners and for the quality of the work we do. A dynamic, global company founded in 1995, we bring together 3000 driven, dedicated and passionate individuals. We work on the frontline of medical science, changing lives, and bringing new medicines to those who need them.

PSI’s business is about conducting clinical research of novel medications. We work at the interface of R&D, pharmaceutical industry and healthcare science and provide services to big and mid-sized pharmaceutical companies. We help our clients to generate data about safety and efficacy of medications and bring the best ones to market. By conducting global clinical research trials, PSI makes cutting-edge treatment available in drugstores all over the world and helps patients with serious medical conditions to improve or even save their life. Help us to make sure that PSI medical and business documents are clear to patients, physicians, regulatory authorities, and clients.

We offer an inspiring story of the company that has grown organically from a handful of countries to global presence. PSI is a mature company with standards and practices, but we do not stand still. Every day, there is a figurative Everest to climb, and you will not get bored here.

We are looking for a Senior Director Business Development who will expand our existing client base in Japan. This role leads the sales strategy, manages the end-to-end sales process, and works closely with Operations to ensure high levels of customer satisfaction and account success. This position can be based in Tokyo or Osaka.

• Actively prospects and leverages potential new business opportunities within specified Customer/Accounts.

• Cultivates strong, long-term relationships with key decision-makers with Account and develops deep knowledge of the Customer/Account organization.

• Analyses potential opportunities and develops detailed business plans and sales strategies for each Customer/Account. Monitors actions and results against plans.

• Identifies and responds to Customer/Account needs in order to define potential PSI opportunities. Ensures appropriate strategy/solution is proposed to Customer/Account.

• Works with Operations to identify sales team and prepare presentation. Educates team participants in Customer/Account culture, operational needs/methods and sales techniques needed to close the sale.

• Leads the entire sales process, including identifying the appropriate team for pitch and preparing and leading the sales presentation.

• Coordinates with the Proposal Development Group to develop proposal and Operations to finalize strategy and pricing.

• Handles follow-up related to the sales and facilitates completion of contractual documents.

• Ensures appropriate hand-off to project team by transferring knowledge on Customer/Account needs and expectations.

• Shares Customer/Account strategies and sales plans with Project Directors/Managers.

• Coordinates with Project Managers/Directors and Operations to escalate and quickly address Customer/Account issues/concerns.

• Seeks input from Project Managers/Directors to proactively address Change in Scope, new opportunities or customer dissatisfaction

• Works with Project Manager/Director and Operations to ensure Changes in Scope (CIS’s) are appropriately negotiated with the Customer/Account.

• Maintains high visibility within Customer/Account organization.

• Monitors Customer satisfaction through regular formal and informal surveys.

• Coordinates with Project Managers/Directors to ensure Customer/Account needs are being met and address concerns/issues in a timely manner.

• Bachelor's degree in Health Science or equivalent professional qualifications combining education, training, and relevant experience

• Minimum 5-8 years of business development experience with demonstrated success in Contract Research Organizations or healthcare service providers

• Advanced proficiency with Salesforce

• Demonstrated excellence in strategic communication, cross-functional collaboration, analytical problem-solving, and organizational management

• Full professional proficiency in English and Japanese

• Willingness and ability to travel as required for business development activities

Why join PSI?

• Established global CRO with a strong reputation for high client retention and long-term partnerships
• Collaborative, relationship-driven culture focused on sustainable client success
• Supportive and stable environment with one of the industry’s lowest staff turnover rates
• Clear and structured career development pathways to support long-term growth