Sales Operations and Effectiveness Manager CEE (f / m / x)
Mars (External) Open · verified Sep 28, 2026 At a glance
Mid-level Revenue & Sales Operations role at Mars (External). ROU-Ilfov-Bucharest · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Build and refine regional sales-effectiveness standards, processes, and operating frameworks
- Improve call planning, territory allocation, and routing to raise field productivity and returns
- Track effectiveness measures, find performance opportunities, and turn analysis into action
- Own Salesforce CRM and related sales tools while improving adoption, usability, and system performance
- Deliver technology, automation, AI, and process-change projects with regional teams, IT, and providers
What you bring
- A degree in business, economics, sales, or a closely related discipline
- Background in sales operations, effectiveness, commercial excellence, business operations, or similar work
- Practical experience with Salesforce or another sales-management CRM platform
- Experience supporting system rollouts, process enhancements, or digital-transformation work
- Fluent English plus strong analysis, communication, stakeholder, project-management, and prioritization skills
Who this fits
This role suits a sales-operations professional who can connect CRM ownership, data analysis, process design, and technology delivery. You’ll work across regional stakeholders, IT, and external providers while managing several priorities. The position is based in Bucharest or another CEE cluster site and uses a hybrid model with up to half of the work performed remotely.
From the employer
Job Description:
Sales Operations and Effectiveness Manager CEE (f/m/x)
Royal Canin, Sales Operations Department
Location: Bucharest or any CEE cluster site
***Hybrid working model with up to 50% remote work***
Are you passionate about improving sales performance through data, technology, and process excellence? Do you enjoy turning insights into action and helping teams work more effectively? Join us as a Sales Operations & Effectiveness Manager and help shape the tools, processes, and capabilities that drive commercial success across Europe.
What will be your key responsibilities?
- Develop and continuously improve sales effectiveness frameworks, processes, and operating standards across the region.
- Optimize sales call plans, territory coverage, and route planning to maximize field force productivity and return on investment.
- Monitor performance metrics and sales effectiveness indicators, identifying opportunities for improvement and growth.
- Act as the subject matter expert and primary point of contact for sales systems, tools, and operational processes.
- Lead the adoption and implementation of new technologies, automation solutions, and AI-enabled tools to increase efficiency.
- Partner with regional stakeholders, IT teams, and external providers to deliver system enhancements and new capabilities.
- Serve as a key user and business owner for Salesforce CRM and related sales systems, ensuring an excellent user experience and effective system utilization.
- Drive cross-functional projects focused on process optimization, operational excellence, and business transformation.
What are we looking for?
- Degree in Business, Economics, Sales, or a related field.
- Experience in sales operations, sales effectiveness, business operations, commercial excellence, or a similar area.
- Strong analytical and problem-solving skills with the ability to translate data into actionable business insights.
- Hands-on experience with CRM platforms such as Salesforce or comparable sales management systems.
- Experience leading or supporting system implementations, process improvements, or digital transformation initiatives.
- Excellent communication and stakeholder management skills, with the ability to build effective partnerships across teams and functions.
- Fluent English; knowledge of an additional European language would be an advantage.
- Strong project management, planning, and organizational skills, with the ability to manage multiple priorities in a dynamic environment.
What can you expect from Mars?
Work with diverse and talented Associates, all guided by the Five Principles.
Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
A strong focus on learning and development support from day one, including access to our in-house Mars University.
An industry competitive salary and benefits package, including company bonus.
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