Sales Operations Specialist, Sales Experience
At a glance
Mid-level Revenue & Sales Operations role at Marmon. Addison · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Run sales-system onboarding and offboarding, coordinating tasks with HR, IT, and sales leaders
- Provision and remove access for reporting tools, rosters, enablement platforms, compliance software, SAP, and related systems
- Build and maintain FreshService workflows, tickets, automation rules, and service catalog requests
- Track service levels, transitions, records, cycle times, and compliance to keep requests moving
- Lead hypercare sessions for newly onboarded independent consultant partners and support operational projects
What you bring
- Two to four years in Sales Operations, Human Resources, IT Operations, or a comparable operational role
- Experience using FreshService, ServiceNow, Jira Service Management, or another ticketing platform
- Working knowledge of sales onboarding and offboarding, access management, and workflow configuration
- Strong organization, precision, communication, and coordination across IT, HR, and business teams
Who this fits
You’ll suit a mid-level operations role centered on process ownership, systems access, ticket management, and cross-functional follow-through. A business, information systems, operations, or related bachelor’s degree is preferred. The position is hybrid in Addison, United States of America.
From the employer
As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.
Job Scope
The Sales Operations Specialist is responsible for coordinating and executing sales personnel onboarding and offboarding, with a focus on operational accuracy, systems management, and cross-functional coordination. This role partners with IT, HR, Sales Leadership, and Sales Operations to ensure workflows for the U.S. Sales channel are effectively executed and continuously improved.
A key responsibility is designing and managing onboarding and offboarding workflows through FreshService, including tracking tickets for system access and sales tools. This role serves as the operational owner of these processes, helping ensure timely execution and seamless transitions for new and departing sales personnel.
This position requires technical aptitude, strong process discipline, attention to detail, and effective cross-functional collaboration.
Duties/Responsibilities
Own and manage onboarding and offboarding processes for sales-specific systems and processes.
Coordinate with HR, Sales Leadership, and IT to ensure required tasks are completed accurately and on time.
Ensure timely provisioning and de-provisioning of system access and credentials, including reporting tools, sales rosters, enablement platforms, compliance software, SAP, and other systems.
Maintain and continuously improve standardized checklists, templates, workflows, and process documentation.
Identify and proactively resolve or escalate onboarding/offboarding gaps and delays.
Own the hypercare process and meetings for onboarding new independent consultant partners.
Serve as the primary operational contact for Sales onboarding/offboarding workflows within FreshService.
Partner with IT to translate business needs into structured ticketing workflows, system access requests, automation rules, and service catalog processes.
Monitor ticket SLAs and drive timely resolution of onboarding/offboarding requests.
Optimize systems and workflows to improve efficiency, accuracy, and scalability.
Track sales personnel transitions and maintain accurate onboarding/offboarding records.
Support reporting on cycle times, ticket resolution, and process compliance.
Assist Sales Operations with ad hoc operational projects and system-related initiatives.
Qualifications
Bachelor’s degree in Business, Information Systems, Operations, or a related field preferred.
2–4 years of experience in Sales Operations, Human Resources, IT Operations, or a related operational role.
Experience with ticketing systems such as FreshService, ServiceNow, Jira Service Management, or similar platforms.
Understanding of onboarding/offboarding processes, preferably within a sales or commercial environment.
Experience managing cross-functional workflows involving IT, HR, and business stakeholders.
Strong technical aptitude and understanding of systems, access management, and workflow configuration.
Highly organized and detail-oriented, with the ability to manage multiple concurrent processes.
Strong communication and coordination skills with the ability to drive accountability across teams.
Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.
We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying.
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