Assistant Manager - Campaign Operation

Makro PRO Open · verified Sep 10, 2026

On-site Bangkok Full-time Manager Campaign Management

Mid-level Campaign Management role at Makro PRO. Bangkok · full-time.

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Run end-to-end campaign setup for Web and App, keeping launches accurate and on schedule
Assign daily team workloads, protect quality during peaks, and take on complex campaigns
Create SOPs, handbooks, checklists, and controls that reduce repeat errors
Track operational KPIs through Excel, Looker, or AI tools and turn findings into recommendations
Investigate CMS and platform problems, coordinate with Tech, and follow issues through resolution

What you bring

A bachelor's degree in e-commerce, marketing, business, IT, digital marketing, communication arts, or a related field
Three to four years in Campaign Operations or E-commerce, including senior specialist, team lead, or assistant manager experience
Professional English for writing, reviewing, and negotiating, plus strong Excel and PowerPoint skills
Experience with CMS and campaign tools across Web and App, and the ability to define and escalate technical issues
A track record of maintaining SOPs and operational guides, with strong ownership and stakeholder management

Who this fits

You’ll suit this role if you can coordinate cross-functional campaign delivery, manage operational quality, and act as a practical bridge to Tech and Dev teams. The job is based onsite in Bangkok and may require late hours or shift work during major campaign periods.

From the employer

Lead the day-to-day execution and quality of Campaign Operations on the Makro PRO platform by coordinating campaign delivery across Web & App, owning operational standards and documentation, acting as the first-line escalation and technical liaison with the Tech team, and supporting the Department Manager in developing the team and driving continuous process improvement.

1. Campaign Delivery & Operational Execution

Lead and coordinate end-to-end campaign set-up across Web & App, ensuring accurate, first-time-right, on-time go-live.
Plan and distribute daily workload across the team; safeguard pace and quality during peak campaign periods.
Own the most complex or high-visibility campaigns personally, and step in to unblock delivery when needed.
Act as the first-line escalation point for operational and platform issues before they reach the Department Manager.
Partner with Commercial, Marketing, Product, Tech, Design, 3P, and other cross-functional teams to align requirements, timelines, and execution plans.

2. Operations, Quality & Documentation (SOP / Handbook / Guideline)

Establish and maintain SOPs, operational handbooks, and set-up guidelines for campaign and content operations across Web & App.
Standardize quality-control frameworks and checklists; run QC to ensure parity and correctness across both platforms.
Identify recurring errors and operational gaps, and turn them into documented fixes, guidelines, and preventive controls.
Continuously refine ways of working and drive first-time-right execution across the team.

3. Data Analysis & Performance Tracking

Track and report team KPIs — accuracy, on-time delivery, turnaround time, workload, and issue resolution.
Build and maintain dashboards and reports using Excel, Looker or further AI tools to surface trends, bottlenecks, and capacity needs.
Translate operational data into clear insights and recommendations to support planning and prioritization decisions.

4. Technical Liaison & Issue Escalation

Serve as the primary bridge between Campaign Operation and the Tech / Dev team.
Diagnose platform and CMS issues, translate operational problems into clear technical requirements, and escalate with the right priority and detail.
Follow through on tickets, feature requests, and fixes; communicate resolutions and workarounds back to the team.

Requirements

Bachelor's degree in E-commerce, Marketing, Business Administration, Information Technology, Digital Marketing, Communication Arts, or related fields.
3-4 years in Campaign Operations or E-commerce, including experience as a senior specialist, team lead, or assistant manager.
Advanced, business-level command of English (verbal and written) — able to write, review, and negotiate at a professional standard, not basic communication only.
Data-analysis skills, with hands-on proficiency in Google Looker an advantage.
Proficiency in Microsoft Office (Excel, PowerPoint) and experienced in CMS / campaign management tools across Web & App.
Able to liaise with Tech / Dev teams — diagnosing issues, framing technical requirements, and escalating effectively.
Proven ability to build and maintain SOPs, handbooks, and operational guidelines.
Strong ownership, problem-solving, and stakeholder-management skills.
Flexibility to work late hours and operate on a shift-based schedule during key campaign periods.