Client Success Team Lead – Virtual Assistant Accounts, Philippines, Remote

About Magic

Magic is a leading modern outsourcing platform that connects SMBs to high-quality remote workers, from SDRs to virtual assistants and more. With roots in Silicon Valley and backing from top venture capitalists, our workers are supercharged with a combination of the latest AI technology and training. We came out of Y Combinator in 2015, have grown to 1,000+ remote workers, and are backed by Sequoia Capital with over $30M in funding.

Founded: 2015 · Funding: $30M (Y Combinator, Sequoia backed) · Industry: HRTech, Virtual Assistant Platform · Employees: 672 · HQ: San Francisco, CA / Manila, PH

• Check out Magic's Business Profile
• Know more about our Team via Magic's Careers Page

Account Lead | Remote – Philippines
You're not managing a roster. You're owning outcomes.

Let's get this straight from the jump: as an Account Lead, you're in-house Magic - not a VA placed with a client. You lead and coach the EAs matched to our clients, and you make sure both sides of that partnership actually work.
That's a different job than "manager." You're not stacking direct reports - you're owning the whole partnership: the client relationship and the humans delivering on it. Part account lead, part coach, zero script.
Your EAs aren't people who report to you. They're people you lead through trust, because that's the only kind of authority that actually holds up at 2am on a client call.

When your team excels, clients stay. When clients stay, Magic grows. If you want ownership - real ownership, not a title - keep reading.
What Winning Looks Like

• You run 15–20 EAs with strong client satisfaction and low escalations - consistently, not occasionally
• You catch the problem before the client does
• You build development plans that actually get followed through, not filed away
• You have the hard conversation on time, every time - no stalling
• You take feedback, apply it, and don't make your manager repeat themselves

Our Hiring ProcessApplication + Pre-Qualifying Assessment → Interview with Talent Team (45 min) → 24-Hour Reflection Period → Final Interview with Operations Team → Background Check → Job Offer → 3-Week Training Program Leadership & Team Development
Manage 15–20 virtual assistants across multiple clients. Run daily stand-ups and coach EAs in real-time. Build development plans and track performance metrics.

Client Success Management
Lead daily video calls with international clients (US, Australia). Optimize EA workflows and manage smooth team transitions. Maintain SOPs for key EA functions.
Operations & Tools
Monitor performance across HubSpot, Slack, Discord, Cloudtalk, ChatGPT, Workspace, and Penthouse. Flag billing questions to the billing team - you coordinate, not calculate. Submit a daily Account Lead Pulse (ALP) report.

Your SuperpowersGrit / "Plow" Mentality · Learning Agility · Coachability · Comfort with Ambiguity · Leadership Instinct · Tech Savviness

Training Reality
Your first 3 weeks are intense — and we want you to know that going in:

• Schedule:
  • First Week: Monday–Friday, 8:30PM – 5:30 AM PHT
  • Second to Third Week: Monday–Friday, 10:00PM – 7:00 AM PHT
• Zero absences (medical emergencies only, with documentation)
• Maximum 2 tardies, 5-minute grace period
• Maintain a 70% overall score and pass every module — one retake per failed module

We'd rather you know this now than be surprised on Day 1.

What's In It For You
Compensation

• Gross package: ₱42,000 (₱38,117 base + ₱3,833 non-taxable allowances)
• Performance bonus: ₱3,000–₱5,000/month, based on managing 650+ billed hours/week and hitting quality targets
• Total monthly potential: ₱42,000–₱47,000

Benefits

• HMO coverage (after 6 months)
• 12 vacation days + 10 sick days per year
• 13th month pay, SSS, PhilHealth, PAG-IBIG
• Desktop computer provided + full IT support
• Paid Training

What You Bring

• 2+ years hands-on VA or EA experience with international clients (US/AU preferred)
• 1+ years client success, B2B relationship management, or team coordination experience
• Comfortable across 6+ platforms daily, and excited to learn new tools
• Professional-level English, written and verbal
• A track record of completing strict programs - bootcamps, certifications, structured training

Before You Apply - Quick Gut Check

• Can you commit exclusively to Magic during training and production?
• Are you excited (not overwhelmed) by working across 6+ tools daily?
• Is now the right time - no major life events or client transitions on the horizon?
• Ready for overnight training, with your eventual shift landing somewhere between 6 PM–3 AM, 12 AM–9 AM, or 4 AM–1 PM PHT?

If that sounds like you, we'd love to hear from you.