Solutions Engineer

Mach9 mach9.ai Open · verified Sep 14, 2026

On-site San Francisco Full-time Mid-level Solutions & Sales Engineering

Mid-level Solutions & Sales Engineering role at Mach9. San Francisco · full-time · $150,000–$200,000 base.

SalaryStated by Mach9

$150,000 – $200,000

Base salary for this role, in USD per year, as published in the posting.

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Own post-sale relationships and serve as the daily contact for a portfolio of customers
Lead kickoff, setup, training, and the first production project to speed time to value
Keep customer projects moving by coordinating timelines, stakeholders, action items, and follow-ups
Reproduce support problems and work with Engineering on fixes while keeping customers informed
Spot expansion opportunities and turn customer feedback into sales and engineering actions

What you bring

Strong organization, responsiveness, and persistence with project follow-through
Ability to build rapport with field crews, executives, and other technical and non-technical stakeholders
Confidence managing multiple accounts and priorities without close oversight
Clear writing and presentation skills, plus comfort with Google Workspace and Notion
Experience using AI to automate repetitive work and create practical solutions

Who this fits

You’ll thrive if you care about helping customers complete real work and can adjust your communication across varied stakeholders. As an early Customer Success team member, you’ll help shape the playbooks, templates, and processes used to scale the organization. The role is onsite in San Francisco and includes travel of approximately one week per month.

From the employer

The role

Join us a Solutions Engineer on our Customer Success team and guide customers from first project to long-term partner.

You’ll own the Digital Surveyor post-sale experience for a portfolio of customers. Your goal is to get customers live on production work fast, keep projects moving, and grow usage over time. You’ll run onboarding, manage project execution, triage support issues, and partner with sales and engineering on renewals, expansions, and product feedback. As an early member of our Customer Success organization, you’ll have the opportunity to help define the playbooks, templates, and processes that make our customers exceptionally successful and scale Mach9.

What you'll do

Own customer relationships post-sale. Be the day-to-day point of contact and trusted thought partner to our customers.
Drive onboarding and time to value. Lead kickoff, setup, training, and the path to the first successful production project.
Run customer projects and programs. Manage calls, action items, timelines, stakeholders, and follow-ups across customer teams.
Triage and coordinate support. Reproduce product issues, communicate clearly, and drive resolution with Engineering.
Support account growth. Find growth signals (new projects, teams, use cases) and partner with Sales to convert them.
Be the voice of the customer internally. Collect and convert feedback into clear themes and actionable requests for the engineering team.

In a given week, you might

Run onboarding / kickoff and get a new customer set up on the Mach9 platform.
Review active projects, unblock issues, and align next steps with project managers.
Create a presentation showing project outcomes and ROI for a customer's internal stakeholders.
Triage a support ticket, reproduce it, and coordinate an Engineering fix while keeping the customer updated.
Travel onsite to accelerate onboarding with a production team (as needed).
Proactively reach out to an account whose usage has dropped to re-engage them.

You may be a right fit if you

Have project management instincts: you’re organized, responsive, and relentless about follow-through.
Build relationships easily across diverse stakeholders, from field crews to executives, and adapt your style naturally.
Communicate clearly with technical and non-technical audiences.
Know when to solve, escalate, or reset expectations.
Can manage multiple accounts and priorities without heavy oversight.
Care deeply about customers succeeding on real work, not just closing tickets.
Are comfortable creating clear written updates and presentations.
Are comfortable with tools like Google Workspace and Notion.
Have experience using AI to automate repetitive workflows and build practical solutions.
Are willing to travel ~25% (approximately one week per month).

Nice to have

Experience in AEC, surveying, infrastructure, or geospatial workflows.
Prior Customer Success, Implementation, Solutions, or Project Management experience.
Familiarity with HubSpot.
SQL or basic data fluency for pulling reports and analyzing usage.