Customer Marketing & Product Marketing Knowledge Intern
Entry-level Product Marketing role at Lucidya. Remote, Saudi Arabia · full-time.
Growth Roles summary, based on the employer's posting.
What you'll do
- You'll organize customer feedback, product questions, and feature requests for CX and Product Management teams
- You'll draft customer updates across Intercom, email, in-app messaging, and help-center content
- You'll help create product updates, FAQs, release notes, and customer education materials
- You'll spot repeated questions and knowledge gaps, then suggest clearer ways to support adoption
- You'll maintain shared knowledge resources and summarize customer insights for internal teams
What you bring
- You can turn customer questions and feedback into organized knowledge for internal teams
- You can write and update clear customer-facing content across the listed communication channels
Who this fits
This role suits a junior intern who can coordinate customer, product, and marketing information and communicate it clearly. It is a full-time remote position based in Saudi Arabia.
From the employer
lThe intern will support clear communication between Customer Experience, Product Management,
Marketing, and customers by organizing product knowledge, customer feedback, and customer-facing
communications.
Key Responsibilities
Requirements
Help align CX and Product Management teams by organizing customer feedback, product questions,
and feature requests.
Draft and update customer communications through Intercom, email, in-app messaging, and help-
center content.
Support product marketing materials such as product updates, FAQs, release notes, and customer
education content.
Identify recurring customer questions and knowledge gaps, and recommend ways to improve
communication and product adoption.
Maintain shared knowledge resources and provide concise summaries of customer insights to internal
teams.
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