Account Manager - Government Agencies
United States Full-time Manager Account Management
At a glance
Mid-level Account Management role at LST Group. United States · full-time.
Pay not stated
RoleAccount Management
SeniorityManager
LocationUnited States
EmploymentFull-time
Role brief
Growth Roles summary, based on the employer's posting.
What you'll do
- Serve as the main contact for Government Agency customers, keeping satisfaction and delivery timing on track
- Move shipments from pickup through delivery by coordinating carrier teams, logistics staff, and carrier sales
- Watch shipment progress, share delays or updates early, and fix service problems as they arise
- Grow existing accounts through stronger customer relationships, tailored freight solutions, and expanded services
- Record order and shipment details in TMS, CRM, and internal databases while reporting service metrics
What you bring
- You understand supply chain operations, logistics procedures, and every transportation mode, especially Government Agency freight
- You are experienced with logistics software such as TMS and Microsoft Office Suite
- You bring strong organization, time management, communication, negotiation, and problem-solving skills
- You can manage detail-heavy work under pressure while building lasting customer relationships
Who this fits
This role suits someone who can manage existing Government Agency accounts while balancing shipment execution, customer communication, compliance, and growth. You will work with carrier partners and internal logistics teams in a fast-paced environment, with a focus on Department of Defense, FEMA, USPS, and similar freight needs.
From the employer
Role Description:
LST Group is seeking an energetic, highly driven Account Manager to support and expand our business with all Government Agencies. You will be responsible for managing the day-to-day operations and expanding our services with existing clients. You will provide the best solutions for our company to support our Government Agency clients’ freight transportation goals. This position leads the charge in ensuring we deliver outstanding service & communication to LST Group’s Government Agency customers.
Key Responsibilities:
Requirements:
Benefits of Working at LST Group:
LST Group is seeking an energetic, highly driven Account Manager to support and expand our business with all Government Agencies. You will be responsible for managing the day-to-day operations and expanding our services with existing clients. You will provide the best solutions for our company to support our Government Agency clients’ freight transportation goals. This position leads the charge in ensuring we deliver outstanding service & communication to LST Group’s Government Agency customers.
Key Responsibilities:
- Act as the primary point of contact for clients, ensuring satisfaction and timely delivery.
- Thorough familiarity with the need of Department of Defense, FEMA, USPS, etc.
- Coordinate with the carrier team to manage the full lifecycle of shipments from pickup to delivery.
- Communicate effectively with logistics coordinators and carrier sales team members with respect to order needs, delivery times, customer requests, etc.
- Monitor shipment status, proactively communicate updates or delays, and resolve any service-related issues.
- Build and maintain long-term relationships with customers, focusing on retention and revenue growth.
- Work closely with carrier partners to ensure capacity, compliance, and performance standards.
- Analyze client needs and offer tailored logistics solutions to enhance efficiency and reduce costs.
- Track KPIs and service metrics; prepare and present regular performance reports to clients and management.
- Identify opportunities for upselling or expanding service offerings within current accounts.
- Ensure compliance with DOT, FMCSA, and industry regulations specific to vehicle transport.
- Perform accurate and timely data entry for all orders, load details, client information, and shipment updates into TMS, CRM, and internal databases.
Requirements:
- Strong understanding of supply chain management and logistics procedures.
- Well versed in all modes of transportation with core focus on Government Agency freight
- Excellent organizational and time-management skills.
- Proficiency in logistics software (TMS) and Microsoft Office Suite.
- Strong problem-solving abilities and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to work well under pressure and in a fast-paced environment.
- Market knowledge
- Communication and negotiation skills
- Ability to build rapport and maintain long-term customer relationships
Benefits of Working at LST Group:
- Autonomy and Trust: Enjoy the freedom to make decisions that best serve our business.
- Competitive Salary: We offer a weekly pay schedule – yes, you get paid every week, not just twice a month!
- Salary + Commission: Earn a competitive base salary in addition to commission opportunities.
- No Commission Cap: Take advantage of unlimited earning potential with no commission caps.
- Comprehensive Benefits: Enjoy quality health insurance benefits to support your well-being.
- 401k Match: Build your future with our 401k matching program.
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