Large Law Customer Success Manager
At a glance
Manager-level Customer Success role at Litera. Raleigh · no salary stated · we estimate $85,000–$135,150 across the United States.
Litera has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Set firm-level goals for attorney productivity, administrative effort and knowledge reuse, then track results against baselines
- Build adoption plans for attorneys, practice groups and business services teams, extending use beyond early enthusiasts
- Help firm champions weave products into legal workflows and build a wider network of advocates across each firm
- Show leadership adoption and value in business reviews, and address usage or sponsorship risks with measurable recovery plans
- Support renewal discussions with evidence of outcomes, and share legal-industry insights and repeatable adoption practices internally
What you bring
- You have worked in customer success, account management, SaaS or legal technology
- You can manage complex B2B relationships and grow adoption across varied user groups
- You have set customer goals, measured results and turned them into actionable success plans
- You can analyze adoption data, spot engagement gaps and coordinate targeted responses across teams
Who this fits
This role suits someone who can guide adoption across a law firm’s varied stakeholders and present outcomes to leadership. It is hybrid in Raleigh, with at least three office days each week.
From the employer
Ready to Help Shape the Future of Legal Tech?! At Litera, we don’t just build software, we transform how the world’s top law firms operate. Every day, we Raise The Bar™️ for what’s possible through AI, innovation, and solutions that power millions of legal professionals worldwide. If you’re energized by scale, real impact, and meaningful challenges, you’ll feel right at home here.
Why this Role Matters
As a Large Law Customer Success Manager, you’ll help the world’s leading law firms turn their investment in Litera into measurable results for attorneys and business services teams. You’ll partner with firm leadership, practice group leaders, innovation and knowledge teams, IT, and legal operations, along with Product, Support, and Implementation internally. The adoption and value you drive determine whether our firms thrive with Litera and renew with confidence. This is a highly visible opportunity to shape how AI and legal technology take hold in the day-to-day work of the legal profession.
Where You’ll Work
Hybrid: This is a hybrid role based in Raleigh, NC with the expectations to be in office at least 3 days a week for collaboration and connection.
What You’ll Deliver
- Firm-level outcomes, such as attorney productivity, reduced administrative effort, and knowledge reuse, defined with baselines and tracked to proven results.
- Adoption that reaches beyond early enthusiasts, through targeted plans for attorneys, practice groups, and business services teams.
- Product usage embedded in real legal workflows, in partnership with firm champions who keep engagement going.
- A broad network of advocates and stakeholders, so firm success never depends on a single champion.
- Business reviews that show firm leadership evidence of value, adoption progress, and clear next priorities.
- Early identification of risk from declining usage, weak sponsorship, or sponsor transitions, with recovery plans that have owners and measurable criteria.
- Renewal conversations backed by credible evidence of adoption and outcomes, in partnership with Account Management or Sales.
- Legal-industry insights and repeatable adoption practices shared across Product and the broader organization.
Litera is committed to an inclusive and accessible hiring process. If you need an accommodation at any point, please let us know and we’ll work with you.
What You’ll Bring
Must-Haves
- Experience in Customer Success, account management, SaaS, or legal technology.
- Proven ability to manage complex B2B relationships and drive adoption across diverse user populations.
- Experience defining customer goals, measuring outcomes, and building actionable success plans.
- Strong stakeholder management, communication, presentation, and facilitation skills.
- Ability to analyze adoption data, identify engagement gaps, and design targeted interventions.
- Strong project management and cross-functional coordination skills.
Nice to Haves
- Experience supporting large law firms, legal technology customers, or professional services organizations.
- Familiarity with law firm structures, practice groups, legal operations, knowledge management, or legal innovation.
- Experience driving adoption among time-constrained professionals whose workflows differ across teams.
- Ability to explain complex workflows clearly to both technical and nontechnical audiences.
Great candidates don’t check every box. If this role excites you, we encourage you to apply.
What You’ll Experience
- A team that shows up. Work alongside people who collaborate, support one another, and lead with integrity.
- Global Reach. Partner with teams around the world to solve complex challenges that matter.
- Real opportunity for growth. Expand your impact through meaningful stretch opportunities, visibility and career development.
- AI-driven innovation. Work at the intersection of legal technology, customer outcomes, and cutting-edge AI.
Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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